tag:help.sparkbooth.com,2010-04-06:/discussions/questions/95076-sparkbooth-4-and-5-crashes-as-i-run-itSparkbooth: Discussion 2021-04-15T14:07:03Ztag:help.sparkbooth.com,2010-04-06:Comment/491119722021-03-28T17:00:36Z2021-03-28T17:00:38ZSparkbooth 4 and 5 crashes as i run it<div><p>Hi,<br>
Sparkbooth crashes as i run it.<br>
The same happens with my Sp 4 and Sp 5 licences.<br>
I've seen the documents where you explain how to fix this. Updating windows, checking compatibility, but couldn't fix this.<br>
Can you help me?</p></div>Juliantag:help.sparkbooth.com,2010-04-06:Comment/491119722021-03-28T17:04:43Z2021-03-28T17:04:43ZSparkbooth 4 and 5 crashes as i run it<div><p>Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main<br>
screen?<br>
Or see <a href="http://help.sparkbooth.com/kb/how-to/sending-support-requests">http://help.sparkbooth.com/kb/how-to/sending-support-requests</a></p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/491119722021-03-28T18:02:46Z2021-03-28T18:02:48ZSparkbooth 4 and 5 crashes as i run it<div><p>Can't reach main screen.<br>
I can only see the "Loading..." sreen, and it crashes.</p></div>Juliantag:help.sparkbooth.com,2010-04-06:Comment/491119722021-03-28T18:50:35Z2021-03-28T18:50:35ZSparkbooth 4 and 5 crashes as i run it<div><p>Can you send the sparkbooth.txt file in your documents folder?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/491119722021-03-28T18:57:43Z2021-03-28T18:57:44ZSparkbooth 4 and 5 crashes as i run it<div><p>There you are.</p></div>Juliantag:help.sparkbooth.com,2010-04-06:Comment/491119722021-03-28T19:09:04Z2021-03-28T19:09:04ZSparkbooth 4 and 5 crashes as i run it<div><p>There are a lot corrupted settings errors. Try resetting the settings back<br>
to default and see if that works. Here is how to do that<br>
<a href="http://help.sparkbooth.com/kb/how-to/reset-settings-to-default">http://help.sparkbooth.com/kb/how-to/reset-settings-to-default</a></p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/491119722021-03-29T13:57:43Z2021-03-29T13:57:45ZSparkbooth 4 and 5 crashes as i run it<div><p>Hi, John.</p>
<p>I tried resetting the settings back.<br>
Now sparkbooth runs Ok. But i have trouble when i try to switch the camera.<br>
The soft crashes.</p>
<p>I've seen you have an article explaining how to fix that. Creating the "sparkbooth-webcam" document. It works well ones, and i succeed making the soft take my Logitech C920. But later at an event, it didn't take the webcam, only the one integrated in the notebook. But the quality is not that good.</p>
<p>Any suggestions?</p>
<p>Im attaching the documents file just in case you want to see it again with the reset process.</p>
<p>Thank you very much</p></div>Julian Jelentag:help.sparkbooth.com,2010-04-06:Comment/491119722021-03-29T14:19:35Z2021-03-29T14:19:35ZSparkbooth 4 and 5 crashes as i run it<div><p>I do not know. Maybe the webcam index changed. Did you plug the webcam into<br>
a different USB port? Try redoing the sparkbooth-webcam.txt from the start<br>
again.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/491119722021-03-29T19:11:43Z2021-03-30T19:05:51ZSparkbooth 4 and 5 crashes as i run it<div><p>I tried that but had the same results.<br>
I did the sparkbooth-webcam.txt and wrote "1" but took the integrated webcam.<br>
When i change that number, sparkbooth just crashes as i run it.</p>
<p>This doesn't happen in other computers where i run sparkbooth, and i used this laptop hundreds of times with no trouble. This is so weird.</p>
<p>What about that webcam index that you are talking about?</p></div>Julian Jelentag:help.sparkbooth.com,2010-04-06:Comment/491119722021-03-30T19:08:09Z2021-03-30T19:08:09ZSparkbooth 4 and 5 crashes as i run it<div><p>it means there is a webcam or virtual webcam on the computer that is<br>
incompatible with the Adobe AIR framework that Sparkbooth uses</p></div>John