Sparkbooth 4 and 5 crashes as i run it

Julian's Avatar

Julian

28 Mar, 2021 05:00 PM

Hi,
Sparkbooth crashes as i run it.
The same happens with my Sp 4 and Sp 5 licences.
I've seen the documents where you explain how to fix this. Updating windows, checking compatibility, but couldn't fix this.
Can you help me?

  1. Support Staff 1 Posted by John on 28 Mar, 2021 05:04 PM

    John's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    screen?
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  2. 2 Posted by Julian on 28 Mar, 2021 06:02 PM

    Julian's Avatar

    Can't reach main screen.
    I can only see the "Loading..." sreen, and it crashes.

  3. Support Staff 3 Posted by John on 28 Mar, 2021 06:50 PM

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    Can you send the sparkbooth.txt file in your documents folder?

  4. 4 Posted by Julian on 28 Mar, 2021 06:57 PM

    Julian's Avatar

    There you are.

  5. Support Staff 5 Posted by John on 28 Mar, 2021 07:09 PM

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    There are a lot corrupted settings errors. Try resetting the settings back
    to default and see if that works. Here is how to do that
    http://help.sparkbooth.com/kb/how-to/reset-settings-to-default

  6. 6 Posted by Julian Jelen on 29 Mar, 2021 01:57 PM

    Julian Jelen's Avatar

    Hi, John.

    I tried resetting the settings back.
    Now sparkbooth runs Ok. But i have trouble when i try to switch the camera.
    The soft crashes.

    I've seen you have an article explaining how to fix that. Creating the "sparkbooth-webcam" document. It works well ones, and i succeed making the soft take my Logitech C920. But later at an event, it didn't take the webcam, only the one integrated in the notebook. But the quality is not that good.

    Any suggestions?

    Im attaching the documents file just in case you want to see it again with the reset process.

    Thank you very much

  7. Support Staff 7 Posted by John on 29 Mar, 2021 02:19 PM

    John's Avatar

    I do not know. Maybe the webcam index changed. Did you plug the webcam into
    a different USB port? Try redoing the sparkbooth-webcam.txt from the start
    again.

  8. 8 Posted by Julian Jelen on 29 Mar, 2021 07:11 PM

    Julian Jelen's Avatar

    I tried that but had the same results.
    I did the sparkbooth-webcam.txt and wrote "1" but took the integrated webcam.
    When i change that number, sparkbooth just crashes as i run it.

    This doesn't happen in other computers where i run sparkbooth, and i used this laptop hundreds of times with no trouble. This is so weird.

    What about that webcam index that you are talking about?

  9. Support Staff 9 Posted by John on 30 Mar, 2021 07:08 PM

    John's Avatar

    it means there is a webcam or virtual webcam on the computer that is
    incompatible with the Adobe AIR framework that Sparkbooth uses

  10. John closed this discussion on 15 Apr, 2021 02:07 PM.

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