Home → Sparkbooth Questions →

Software crashes when trying to select camera

• Edit

wjrbonilla

27 Mar, 2021 10:57 AM

I have Sparkbooth 3.8 and it closes every time I try to select a different camera. I have a Ryzen Kiyo Pro. I've tried the steps of entering a text folder and tried the steps up to the number "6" with no success. Also Adobe AIR runtime is no longer available for download, please advise.

1. Support Staff 1 Posted by Joe Connell on 27 Mar, 2021 12:14 PM

   

   You are using version 3.8 that is out dated
   and it requires Adobe AIR to be able to run.

   The newer version 5.0 / 6.0 and current 7.0
   have Adobe AIR built in to the software and no longer
   need it downloaded and used out side the software.

   Your only FIX is to Upgrade your Sparkbooth software
   to the current version 7.0 from the Sparkbooth web site HELP tab.

   • Edit

2. Support Staff 2 Posted by Jorge Oliva on 27 Mar, 2021 01:29 PM

   

   Yes, I do agree with joe aside from version 3 being outdated it no longer offers an update for it, and abobe air stop supporting it at the end of 2020 We recommend you upgrade to version 7

   • Edit

3. 3 Posted by wjrbonilla on 28 Mar, 2021 11:57 AM

   

   Thank you for your response. Are there any other options or possible
   discounts available for the required upgrade?

   • Edit

4. Support Staff 4 Posted by Joe Connell on 28 Mar, 2021 12:23 PM

   

   The price of the software was discounted
   over a year ago - They were:
   Premium - $159 now $119
   DSLR - $200 now $159

   • Edit

5. Support Staff 5 Posted by Jorge Oliva on 28 Mar, 2021 01:42 PM

   

   To be exact you can check the price to upgrade your premium 4 license to the current 7 here

   https://secure.sparkbooth.com/upgrade/

   • Edit

6. 6 Posted by wjrbonilla on 29 Mar, 2021 05:39 AM

   

   Thank you for the fix. I have upgraded to version 7.0 but the program
   still shuts down exactly the same when I try to change the camera in the
   settings.

   • Edit

7. Support Staff 7 Posted by Jorge Oliva on 29 Mar, 2021 11:56 AM

   

   we need a support request open F1 on ABOUT there is the link support request

   • about_page.png 152 KB
   • Edit

8. Support Staff 8 Posted by John on 29 Mar, 2021 01:50 PM

   

   What camera or webcam are your using?

   • Edit

9. Support Staff 9 Posted by John on 29 Mar, 2021 02:29 PM

   

   Also see
   http://help.sparkbooth.com/kb/troubleshooting/crashing-selecting-cameras
   And
   http://help.sparkbooth.com/kb/troubleshooting/resolving-sparkboothexe-has-encountered-a-problem

   • Edit

10. 10 Posted by wjrbonilla on 30 Mar, 2021 06:58 AM

    

    Thank you, I clicked on the links and tried the fixes with no changes. It
    closes whether I have another camera attached or not, but the one I am
    trying to use is a Razer Kiyo Pro.

    • Edit

11. Support Staff 11 Posted by Jorge Oliva on 30 Mar, 2021 12:42 PM

    

    Let start from the beginning without opening spark booth does the camera work thru the Razer Kiyo Pro utility or any other program like skype, zoom, etc. remember if any other program is running in the background spark booth will not recognize it close down all utility and start again.

    • Edit

12. Support Staff 12 Posted by John on 30 Mar, 2021 01:52 PM

    

    You can try selecting the camera using this
    http://help.sparkbooth.com/kb/troubleshooting/crashing-selecting-cameras

    • Edit

13. 13 Posted by wjrbonilla on 30 Mar, 2021 06:36 PM

    

    Yes, the camera works alone and with everything else. The software closes
    regardless whether the camera is plugged in or not.

    • Edit

14. Support Staff 14 Posted by John on 30 Mar, 2021 07:05 PM

    

    So did you create a sparkbooth-webcam.txt file like the article?

    • Edit

15. 15 Posted by wjrbonilla on 30 Mar, 2021 09:24 PM

    

    Yes, I created and tried numbers 1-6 with the same result

    • Edit

16. Support Staff 16 Posted by John on 31 Mar, 2021 03:21 AM

    

    Then it is likely some on the computer is incompatible with Sparkbooth. I
    can refund and undo the your license upgrade if you do not want Sparkbooth
    7 anymore

    • Edit

17. 17 Posted by wjrbonilla on 31 Mar, 2021 10:18 AM

    

    Yes, please do refund my upgrade and restore my license for 3.8. I really
    wish we could figure out the problem, this has been my favorite photo booth
    software to use.

    • Edit

18. Support Staff 18 Posted by John on 31 Mar, 2021 02:04 PM

    

    I refined the purchase and undid the upgrade. You can now use your
    Sparkbooth Premium 4 license instead.

    • Edit

19. John closed this discussion on 15 Apr, 2021 02:07 PM.