tag:help.sparkbooth.com,2010-04-06:/discussions/questions/95062-software-crashes-when-trying-to-select-cameraSparkbooth: Discussion 2021-04-15T14:07:02Ztag:help.sparkbooth.com,2010-04-06:Comment/491107942021-03-27T12:14:27Z2021-03-27T12:17:19ZSoftware crashes when trying to select camera<div><p>You are using version 3.8 that is out dated<br>
and it requires Adobe AIR to be able to run.</p>
<p>The newer version 5.0 / 6.0 and current 7.0<br>
have Adobe AIR built in to the software and no longer<br>
need it downloaded and used out side the software.</p>
<p>Your only FIX is to Upgrade your Sparkbooth software<br>
to the current version 7.0 from the Sparkbooth web site HELP tab.</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/491107942021-03-27T13:29:25Z2021-03-27T13:29:25ZSoftware crashes when trying to select camera<div><p>Yes, I do agree with joe aside from version 3 being outdated it no longer offers an update for it, and abobe air stop supporting it at the end of 2020 We recommend you upgrade to version 7</p></div>Jorge Olivatag:help.sparkbooth.com,2010-04-06:Comment/491107942021-03-28T11:57:33Z2021-03-28T11:57:33ZSoftware crashes when trying to select camera<div><p>Thank you for your response. Are there any other options or possible<br>
discounts available for the required upgrade?</p></div>wjrbonillatag:help.sparkbooth.com,2010-04-06:Comment/491107942021-03-28T12:23:14Z2021-03-28T12:23:14ZSoftware crashes when trying to select camera<div><p>The price of the software was discounted<br>
over a year ago - They were:<br>
Premium - $159 now $119<br>
DSLR - $200 now $159</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/491107942021-03-28T13:42:05Z2021-03-28T13:42:05ZSoftware crashes when trying to select camera<div><p>To be exact you can check the price to upgrade your premium 4 license to the current 7 here</p>
<p><a href="https://secure.sparkbooth.com/upgrade/">https://secure.sparkbooth.com/upgrade/</a></p></div>Jorge Olivatag:help.sparkbooth.com,2010-04-06:Comment/491107942021-03-29T05:39:52Z2021-03-29T05:39:52ZSoftware crashes when trying to select camera<div><p>Thank you for the fix. I have upgraded to version 7.0 but the program<br>
still shuts down exactly the same when I try to change the camera in the<br>
settings.</p></div>wjrbonillatag:help.sparkbooth.com,2010-04-06:Comment/491107942021-03-29T11:56:54Z2021-03-29T11:56:54ZSoftware crashes when trying to select camera<div><p>we need a support request open F1 on ABOUT there is the link support request</p></div>Jorge Olivatag:help.sparkbooth.com,2010-04-06:Comment/491107942021-03-29T13:50:39Z2021-03-29T13:50:39ZSoftware crashes when trying to select camera<div><p>What camera or webcam are your using?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/491107942021-03-29T14:29:35Z2021-03-29T14:29:35ZSoftware crashes when trying to select camera<div><p>Also see<br>
<a href="http://help.sparkbooth.com/kb/troubleshooting/crashing-selecting-cameras">http://help.sparkbooth.com/kb/troubleshooting/crashing-selecting-ca...</a><br>
And<br>
<a href="http://help.sparkbooth.com/kb/troubleshooting/resolving-sparkboothexe-has-encountered-a-problem">http://help.sparkbooth.com/kb/troubleshooting/resolving-sparkboothe...</a></p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/491107942021-03-30T06:58:49Z2021-03-30T06:58:49ZSoftware crashes when trying to select camera<div><p>Thank you, I clicked on the links and tried the fixes with no changes. It<br>
closes whether I have another camera attached or not, but the one I am<br>
trying to use is a Razer Kiyo Pro.</p></div>wjrbonillatag:help.sparkbooth.com,2010-04-06:Comment/491107942021-03-30T12:42:29Z2021-03-30T12:44:31ZSoftware crashes when trying to select camera<div><p>Let start from the beginning without opening spark booth does the camera work thru the Razer Kiyo Pro utility or any other program like skype, zoom, etc. remember if any other program is running in the background spark booth will not recognize it close down all utility and start again.</p></div>Jorge Olivatag:help.sparkbooth.com,2010-04-06:Comment/491107942021-03-30T13:52:17Z2021-03-30T13:52:17ZSoftware crashes when trying to select camera<div><p>You can try selecting the camera using this<br>
<a href="http://help.sparkbooth.com/kb/troubleshooting/crashing-selecting-cameras">http://help.sparkbooth.com/kb/troubleshooting/crashing-selecting-ca...</a></p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/491107942021-03-30T18:36:39Z2021-03-30T18:36:39ZSoftware crashes when trying to select camera<div><p>Yes, the camera works alone and with everything else. The software closes<br>
regardless whether the camera is plugged in or not.</p></div>wjrbonillatag:help.sparkbooth.com,2010-04-06:Comment/491107942021-03-30T19:05:07Z2021-03-30T19:05:07ZSoftware crashes when trying to select camera<div><p>So did you create a sparkbooth-webcam.txt file like the article?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/491107942021-03-30T21:24:57Z2021-03-30T21:24:57ZSoftware crashes when trying to select camera<div><p>Yes, I created and tried numbers 1-6 with the same result</p></div>wjrbonillatag:help.sparkbooth.com,2010-04-06:Comment/491107942021-03-31T03:21:10Z2021-03-31T03:21:10ZSoftware crashes when trying to select camera<div><p>Then it is likely some on the computer is incompatible with Sparkbooth. I<br>
can refund and undo the your license upgrade if you do not want Sparkbooth<br>
7 anymore</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/491107942021-03-31T10:18:35Z2021-03-31T10:18:35ZSoftware crashes when trying to select camera<div><p>Yes, please do refund my upgrade and restore my license for 3.8. I really<br>
wish we could figure out the problem, this has been my favorite photo booth<br>
software to use.</p></div>wjrbonillatag:help.sparkbooth.com,2010-04-06:Comment/491107942021-03-31T14:04:16Z2021-03-31T14:04:16ZSoftware crashes when trying to select camera<div><p>I refined the purchase and undid the upgrade. You can now use your<br>
Sparkbooth Premium 4 license instead.</p></div>John