Home → Sparkbooth Questions →

change email for license recovery

• Edit

Elizabeth Kysely

23 Feb, 2021 07:24 PM

Hello - I no longer have access to the original email I purchased my license with. [email blocked]

I need to update my license to my new email address [email blocked]

Thank you Liz Kysely

1. Support Staff 1 Posted by Jorge Oliva on 24 Feb, 2021 01:16 AM

   

   You need to wait for john to log in to review this request. please be patient

   Thank you
   JorgeOliva
   SB Support

   • Edit

2. Support Staff 2 Posted by John Wu on 24 Feb, 2021 02:35 AM

   

   Changing the license key email address will deactivate any installs you
   have, and you will need to reactivate those installs using the new email
   address. Is it ok to make the change now?

   • Edit

3. 3 Posted by Yo Yo Foto Boot... on 24 Feb, 2021 04:36 AM

   

   Yes it can be reset, thank you

   Have a fantastic day.
   ~ Lizzie

   • Edit

4. Support Staff 4 Posted by John Wu on 24 Feb, 2021 05:09 AM

   

   I have changed the email address of your license and sent a recover license
   email to the new address. You will now need to reactivate any installs you
   want to keep using the new email address

   • Edit

5. 5 Posted by Yo Yo Foto Boot... on 24 Feb, 2021 09:14 AM

   

   Thank you

   Have a fantastic day.
   ~ Lizzie

   • Edit

6. John Wu closed this discussion on 12 Mar, 2021 03:45 PM.