tag:help.sparkbooth.com,2010-04-06:/discussions/questions/94517-album-not-showing-photos-when-i-click-on-itSparkbooth: Discussion 2021-03-12T15:44:44Ztag:help.sparkbooth.com,2010-04-06:Comment/490126592021-02-03T14:42:39Z2021-02-03T14:42:39Zalbum not showing photos when I click on it<div><p>Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main<br>
screen?<br>
Or see <a href="http://help.sparkbooth.com/kb/how-to/sending-support-requests">http://help.sparkbooth.com/kb/how-to/sending-support-requests</a></p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/490126592021-02-03T14:43:55Z2021-02-03T14:43:55Zalbum not showing photos when I click on it<div><p>Good morning Fred,</p>
<p>We need more information. It sounds like you have<br>
selected the on screen Album to appear and when<br>
you click on it, it should bring up the Saved layouts<br>
that you have done.</p>
<p>1) Have you done any sessions? More than 1 ?<br>
2) When you see the last photo and click on it,<br>
there should be icons at the top left to Print, and<br>
others IF you have it set up to email or send by social media.</p>
<p>We should do a Skype connect and we can talk and I can show you<br>
how it should be set set up properly...<br>
Skype is free to use computer to computer - <a href="http://www.skype.com">www.skype.com</a><br>
send a Contact Request in Skype to my email ccuvideo @ gmail . com<br>
(no spaces) and we can then connect.</p>
<hr>
<p>Joe Connell - SB Support</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/490126592021-02-03T15:21:24Z2021-02-03T15:21:24Zalbum not showing photos when I click on it<div><p>Fred,</p>
<p>From your Request Support information that you sent.<br>
You have the Printer disabled and all the send to email<br>
or social media is turned off so when you click the Album<br>
it will only show the layout and there is nothing to do but<br>
look at the layouts that are saved.</p>
<p>We need to do a Skype connect so I can show you how<br>
it all works when it is set up correctly...</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/490126592021-02-03T15:23:42Z2021-02-03T15:23:42Zalbum not showing photos when I click on it<div><p>Try updating to the latest version 7</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/490126592021-02-03T15:46:50Z2021-02-03T15:46:50Zalbum not showing photos when I click on it<div><p>The latest version is 7.0.80. Let us know if you still see the issue after<br>
updating</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/490126592021-02-03T16:43:29Z2021-02-03T16:43:30Zalbum not showing photos when I click on it<div><p>the update fixed it.</p>
<p>Fred</p></div>Fred Lombardo