album not showing photos when I click on it

Fred's Avatar

Fred

03 Feb, 2021 02:29 PM

Hello,

The album shows up on the top right but when I click on the album nothing ever shows up. I do see the icon of the last photo but when I click on it, it never loads.

Fred

  1. Support Staff 1 Posted by John on 03 Feb, 2021 02:42 PM

    John's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    screen?
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  2. Support Staff 2 Posted by Joe Connell on 03 Feb, 2021 02:43 PM

    Joe Connell's Avatar

    Good morning Fred,

    We need more information. It sounds like you have
    selected the on screen Album to appear and when
    you click on it, it should bring up the Saved layouts
    that you have done.

    1) Have you done any sessions? More than 1 ?
    2) When you see the last photo and click on it,
    there should be icons at the top left to Print, and
    others IF you have it set up to email or send by social media.

    We should do a Skype connect and we can talk and I can show you
    how it should be set set up properly...
    Skype is free to use computer to computer - www.skype.com
    send a Contact Request in Skype to my email ccuvideo @ gmail . com
    (no spaces) and we can then connect.


    Joe Connell - SB Support

  3. Support Staff 3 Posted by Joe Connell on 03 Feb, 2021 03:21 PM

    Joe Connell's Avatar

    Fred,

    From your Request Support information that you sent.
    You have the Printer disabled and all the send to email
    or social media is turned off so when you click the Album
    it will only show the layout and there is nothing to do but
    look at the layouts that are saved.

    We need to do a Skype connect so I can show you how
    it all works when it is set up correctly...

  4. Support Staff 4 Posted by John on 03 Feb, 2021 03:23 PM

    John's Avatar

    Try updating to the latest version 7

  5. Support Staff 5 Posted by John on 03 Feb, 2021 03:46 PM

    John's Avatar

    The latest version is 7.0.80. Let us know if you still see the issue after
    updating

  6. 6 Posted by Fred Lombardo on 03 Feb, 2021 04:43 PM

    Fred Lombardo's Avatar

    the update fixed it.

    Fred

  7. John closed this discussion on 12 Mar, 2021 03:44 PM.

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