Paloma Flores's Avatar

Paloma Flores

14 Oct, 2020 04:55 PM

Hello, I have a little trouble, I installed 2 licenses installed in 2 different computers, one of them I can't use it with the sparkbooth because it doesn't works the hdmi connection, and the other one, I need to restart the operating system, can I reactivate those licenses again? One of them in another one and the other in the same computer (that I'm going to reinstall the O.S.)

Please can you help me?? Thanks!!



  1. Support Staff 1 Posted by Joe Connell on 14 Oct, 2020 05:14 PM

    Joe Connell's Avatar

    There are 2 ways to do this...

    1) Go into the Settings > About page an Deactivate this install
    that will release the Activation in this computer to be installed in
    another or the same after you have taken care of the O.S.

    2) You can RESET the Activation's in all the computers when you
    have run out of Activation's and a RESET notice appears.
    This will Reset (Deactivate) all the installs to be Activated
    in to the computers that you are going to use.

  2. 2 Posted by Paloma Flores on 14 Oct, 2020 06:12 PM

    Paloma Flores's Avatar

    Very well Joe, I will try to do it, If I have some trouble, I'll let you know, do you have a support number? Thank you so much!

  3. Support Staff 3 Posted by Joe Connell on 14 Oct, 2020 06:20 PM

    Joe Connell's Avatar

    I only use this HELP section to reply to text messages
    but I also provide support via Skype - it is free to use
    computer to computer where we can talk and I can share my screen.

    You will need to use my email to add to your contact list
    ccuvideo @ gmail . com (no spaces- only used here
    because our support system will hide emails)

    I will be leaving for a couple hours and should be back
    at about 6:00pm (ET) - we can connect then

    Joe Connell - Sparkbooth Support

  4. 4 Posted by Paloma Flores on 14 Oct, 2020 07:03 PM

    Paloma Flores's Avatar

    Thank so much Joe, I'm going to add you to my skype,

    Have a nice day

  5. John Wu closed this discussion on 22 Oct, 2020 02:58 PM.

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