Sparkbooth hangs up

Sebastian Steinkopf 's Avatar

Sebastian Steinkopf

27 Sep, 2020 02:39 PM

Hello
I have a problem. I am using a normal web camera for sparkbooth but after working correct for a while the screen freezes and the picture of the camera isn't working anymore. After closing and new opening of sparkbooth it works again. When the screen freezes the camera still works with other programs so that you can see that it us not the camera that hangs up.
What can I do?
Thanks for your help

  1. Support Staff 1 Posted by John Wu on 27 Sep, 2020 02:48 PM

    John Wu's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    screen?
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  2. John Wu closed this discussion on 22 Oct, 2020 02:57 PM.

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