key

eli's Avatar

eli

05 Jul, 2020 07:18 PM

Several years ago I bought a license and now I received a notification that
I run out of 10 days. I don't remember the key and ask them to send me again. I have version # 3.
before my mail was: [email blocked]

  1. Support Staff 1 Posted by John Wu on 05 Jul, 2020 07:39 PM

    John Wu's Avatar

    Do you have access to that email account? You can send yourself the
    license. See
    http://help.sparkbooth.com/kb/activating-and-licensing/recover-license-key-2

  2. Support Staff 2 Posted by John Wu on 05 Jul, 2020 07:46 PM

    John Wu's Avatar

    The notification just means you need to start Sparkbooth while connected to
    the internet, so it can verify your license

  3. 3 Posted by poopik7 on 05 Jul, 2020 07:47 PM

    poopik7's Avatar

    Hi i cant access my account נשלח מסמארטפון ה-Samsung Galaxy שלי.
    -------- הודעה מקורית --------מאת: John Wu <[email blocked]> תאריך: 5.7.2020 22:39 (GMT+02:00) אל: [email blocked] נושא: Re: key [Sparkbooth Questions #92084]

  4. 4 Posted by poopik7 on 05 Jul, 2020 07:58 PM

    poopik7's Avatar

    נשלח מסמארטפון ה-Samsung Galaxy שלי.
    -------- הודעה מקורית --------מאת: John Wu <[email blocked]> תאריך: 5.7.2020 22:46 (GMT+02:00) אל: [email blocked] נושא: Re: key [Sparkbooth Questions #92084]

  5. 5 Posted by poopik7 on 05 Jul, 2020 08:06 PM

    poopik7's Avatar

    I send you picture .please help me i need it for tomorrowנשלח מסמארטפון ה-Samsung Galaxy שלי.
    -------- הודעה מקורית --------מאת: John Wu <[email blocked]> תאריך: 5.7.2020 22:46 (GMT+02:00) אל: [email blocked] נושא: Re: key [Sparkbooth Questions #92084]

  6. Support Staff 6 Posted by John Wu on 05 Jul, 2020 08:17 PM

    John Wu's Avatar

    I sent a recover license email to the registered address, and the mail
    server shows that it was delivered. What is the reason that you cannot
    access the email account?

  7. 7 Posted by poopik7 on 05 Jul, 2020 08:27 PM

    poopik7's Avatar

    Register that the email was stolen and that I need to change a password and it can take several days already a week and I can't waitנשלח מסמארטפון ה-Samsung Galaxy שלי.
    -------- הודעה מקורית --------מאת: John Wu <[email blocked]> תאריך: 5.7.2020 23:17 (GMT+02:00) אל: [email blocked] נושא: Re: key [Sparkbooth Questions #92084]

  8. Support Staff 8 Posted by John Wu on 05 Jul, 2020 08:32 PM

    John Wu's Avatar

    I cannot forward you the license key that is register to someone else's
    email address. Normally, I can change the registered email address so you
    can get the recover license email. I sent a confirmation email to the
    registered address. If you cannot reply to that email, we need to wait 24
    hours before I can change the email address. This is to prevent someone
    from stealing your license.

  9. 9 Posted by poopik7 on 05 Jul, 2020 09:13 PM

    poopik7's Avatar

    Ok thank youנשלח מסמארטפון ה-Samsung Galaxy שלי.
    -------- הודעה מקורית --------מאת: John Wu <[email blocked]> תאריך: 5.7.2020 23:32 (GMT+02:00) אל: [email blocked] נושא: Re: key [Sparkbooth Questions #92084]

  10. Support Staff 10 Posted by John Wu on 06 Jul, 2020 12:38 AM

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    What is your full name?

  11. 11 Posted by poopik7 on 06 Jul, 2020 04:37 AM

    poopik7's Avatar

    Eli aboudנשלח מסמארטפון ה-Samsung Galaxy שלי.
    -------- הודעה מקורית --------מאת: John Wu <[email blocked]> תאריך: 6.7.2020 03:38 (GMT+02:00) אל: [email blocked] נושא: Re: key [Sparkbooth Questions #92084]

  12. Support Staff 12 Posted by John Wu on 06 Jul, 2020 02:25 PM

    John Wu's Avatar

    Thanks. I changed the registered email address of your license and sent you
    a recover license email to the new address

  13. 13 Posted by poopik7 on 06 Jul, 2020 05:44 PM

    poopik7's Avatar

    Hello. Don't understand why I'm supposed to pay for the software again. Everything was fine and I suddenly got this message. Please win me a license for version 3נשלח מסמארטפון ה-Samsung Galaxy שלי.
    -------- הודעה מקורית --------מאת: John Wu <[email blocked]> תאריך: 6.7.2020 17:25 (GMT+02:00) אל: [email blocked] נושא: Re: key [Sparkbooth Questions #92084]

  14. Support Staff 14 Posted by Joe Connell on 06 Jul, 2020 05:58 PM

    Joe Connell's Avatar

    You have used all your Activation's. You can RESET them and get all 3 back and install in the 3 computers you want to use. If you need additional activations (more than 3) you will need to purchase another license to get 3 more activations for 3 more computers.

  15. Support Staff 15 Posted by John Wu on 06 Jul, 2020 06:08 PM

    John Wu's Avatar
  16. 16 Posted by poopik7 on 06 Jul, 2020 06:39 PM

    poopik7's Avatar

    I reset the software and now fine.
    Thank youנשלח מסמארטפון ה-Samsung Galaxy שלי.
    -------- הודעה מקורית --------מאת: John Wu <[email blocked]> תאריך: 6.7.2020 21:08 (GMT+02:00) אל: [email blocked] נושא: Re: key [Sparkbooth Questions #92084]

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