My jotform won’t load/ any gateway won’t load

Randy 's Avatar

Randy

03 Jun, 2020 11:53 PM

Hello I have integrated Jott form into spark booth and normally when you click the start screen my Embeded jot form pops up that’s in embedded in the webpage . Now it pops up and then disappears and won’t allow the view were to fill out the form? I have multiple machines and it’s doing it on all of them ? How can I fix this issue ??

  1. Support Staff 1 Posted by John Wu on 04 Jun, 2020 12:41 AM

    John Wu's Avatar

    What is the starting url?

  2. Support Staff 2 Posted by John Wu on 04 Jun, 2020 12:47 AM

    John Wu's Avatar

    Also include the other urls (failure, success, and cancel) along with a
    screenshot of your gateway screen settings

  3. 3 Posted by Randol on 09 Jun, 2020 12:41 AM

    Randol's Avatar
  4. Support Staff 4 Posted by John Wu on 09 Jun, 2020 12:48 AM

    John Wu's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    screen?
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  5. Support Staff 5 Posted by John Wu on 09 Jun, 2020 01:19 AM

    John Wu's Avatar

    The blank failure url is causing it to close. I'll fix the issue in the
    next update. Try putting in www.none.com for the failure url as a
    workaround.

  6. John Wu closed this discussion on 18 Jun, 2020 02:09 PM.

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