Sparkbooth no longer reacts to inputs after changing the theme

Stefan's Avatar


20 Feb, 2020 10:51 PM

If I change from the theme "none" to another theme, this is only displayed as a white area and the software no longer responds to input.

After a restart, the selected theme is then displayed.

The same thing happens when I switch to the "none" theme.

Switching from or to other themes works without these errors. Although I have not tested all of them now :-)

There is no day in the log. Suppurt request has been created.

  1. Support Staff 1 Posted by John Wu on 21 Feb, 2020 04:37 AM

    John Wu's Avatar

    Does the input work after you restart? I am on vacation for the next week,
    so I can take a look when I get back next week. If you need to revert to a
    past version, use the following url
    replace X with the minor version number

  2. 2 Posted by Stefan on 21 Feb, 2020 06:10 AM

    Stefan's Avatar

    Thanks for the feedback. After restart, it works.

    Have a nice vacation

  3. Support Staff 3 Posted by John Wu on 21 Feb, 2020 06:39 AM

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    Great. I will look into this and have a fix soon

  4. Support Staff 4 Posted by John Wu on 28 Feb, 2020 02:53 PM

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    I am looking into this issue today. I was able to see the white screen
    after changing the theme, but I did not see the non-response to input - so
    I may need to remote into your computer to take a look. In the meantime,
    can you send a screenshot of your start screen settings (press ctrl-2 to

  5. 5 Posted by Stefan on 29 Feb, 2020 07:47 PM

    Stefan's Avatar

    Do you still have the TeamViewer access data from support case # 85875 from 02 September 2019?
    Then you can log in. The box is online :-)

    I was able to freeze by switching a few times between "none" and another layout in full screen.

  6. Support Staff 6 Posted by Jorge Oliva on 29 Feb, 2020 07:58 PM

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    You need to submit another team viewer for john to be able to log in

  7. Support Staff 7 Posted by John Wu on 29 Feb, 2020 08:10 PM

    John Wu's Avatar

    That is ok. I found the login information. I will take a look later today

  8. Support Staff 8 Posted by John Wu on 29 Feb, 2020 08:44 PM

    John Wu's Avatar

    By input, did your mean any key press like spacebar to start the session?

  9. 9 Posted by Stefan on 29 Feb, 2020 09:09 PM

    Stefan's Avatar

    I can't do anything after that and the slide show doesn't run anymore.

  10. Support Staff 10 Posted by John Wu on 29 Feb, 2020 10:08 PM

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    Got it. That is helpful. I was looking for the wrong thing.

  11. Support Staff 11 Posted by John Wu on 29 Feb, 2020 10:17 PM

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    I was able to remote in and see the freeze after changing the theme. I was
    unable to close out of application. How did you restart the application?

  12. 12 Posted by Stefan on 29 Feb, 2020 10:25 PM

    Stefan's Avatar

    Nice that you were able to find something. I restarted the computer using TeamViewer or the hardware button :-)

    I leave the box online. Then you can continue testing if necessary. We are now 11:30 PM and I will go to sleep soon ...

  13. Support Staff 13 Posted by John Wu on 01 Mar, 2020 01:47 AM

    John Wu's Avatar

    I was able to see the white screen when changing to and from the None theme
    on my computer yesterday. Then all of a sudden, I could not get it to show
    a white screen. On my computer when I got a white screen, I could still
    exit the settings dialog and the screen refreshed and was back to normal.
    But on your computer it was more consistent and the application froze after
    the white screen. Not exactly sure what is going on. Anyway, I did notice
    if the cover screen was off, the video window was not resizing correctly
    when switching to and from the None theme. So I fixed that issue and it
    seems like it is working on your computer now. I changed the theme a few
    times and did not get the white screen. Let me know if you still see the

  14. 14 Posted by Stefan on 25 Mar, 2020 01:09 PM

    Stefan's Avatar

    I couldn't see the mistake with me anymore. Version 6.1.48 works. You have probably corrected the right thing :-) Thank you for your great work.

  15. Stefan closed this discussion on 25 Mar, 2020 01:10 PM.

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