desinstallation et recuperer sa licence

bourdous's Avatar

bourdous

11 Feb, 2020 06:51 PM

Bonjour
je voulais savoir comment récupérer ma licence de cet ordinateur car je vais désinstaller le logiciel

merci

  1. Support Staff 1 Posted by John Wu on 11 Feb, 2020 07:00 PM

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  2. Support Staff 2 Posted by John Wu on 11 Feb, 2020 07:01 PM

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    I also just emailed it to you

  3. 3 Posted by Byron on 14 Feb, 2020 06:52 PM

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    I have another one that comes out that I have 10 times to or connect to the internet but I connect and the error is removed I remove the internet and again I get the same error

  4. Support Staff 4 Posted by John Wu on 14 Feb, 2020 06:55 PM

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    It is not an error, just a warning that you need to verify your license
    every 10 starts

  5. Support Staff 5 Posted by Joe Connell on 14 Feb, 2020 07:10 PM

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    NOTE: when you NEVER have the computer connected to the internet
    and you continue to open the software, it will go into a security mode
    that is to help protect your software license from being stolen.

    After opening the software 10 times with no internet connection
    the software will require YOU to connect to make sure that the license
    is being used by the owner of the license... this is to protect you.

    Best to open the software with an internet connection
    so that the software on your computer can communicate
    to the SB server to verify your license is secure and safe.

    There in nothing else you need to do...
    This is all done in the background and it is
    only to protect our users from software theft.


    Joe Connell - SB Support

  6. 6 Posted by byron narv on 15 Feb, 2020 12:38 AM

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    the problem is that when I go to an event I do not have internet I think that security is not so good because it gives the error just when it is working please give me a solution to this error that does not stop working thanks
    ________________________________
    De: Joe Connell <[email blocked]>
    Enviado: viernes, 14 de febrero de 2020 19:10
    Para: [email blocked] <[email blocked]>
    Asunto: Re: desinstallation et recuperer sa licence [Sparkbooth Questions #89768]

  7. Support Staff 7 Posted by Joe Connell on 15 Feb, 2020 12:45 AM

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    You do not need to do it at your event...
    Before going to the event, at your location open the software
    while the computer is connected to the internet.

    It will verify your license and then at the event
    you do not need to have it connected to the internet.

  8. Support Staff 8 Posted by John Wu on 15 Feb, 2020 01:24 AM

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    How many times do you open and close the application at an event? More than
    10 times?

  9. John Wu closed this discussion on 04 Jun, 2020 03:14 PM.

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