Licence

Sven Mlejnek's Avatar

Sven Mlejnek

22 Jan, 2020 10:25 AM

Dear Sirs and Madames,
I bought a photo box and chose Sparkbooth.
The manufacturer first installed Windows 7 and Sparkbooth. A key for Sparkbooth was used.
But since I wanted Windows 10, the operating system would be reloaded and Sparkbooth again. The second key was then used for this. Now I have deleted Windows 7 with the Sparkbooth and I can no longer release the first key.
Can you help me release this key?
I hope for your help.

Sincerely yours
Sven Mlejnek

  1. Support Staff 1 Posted by Rob (ZCZ) on 22 Jan, 2020 12:02 PM

    Rob (ZCZ)'s Avatar

    Hello Sven,

    We would need the manufacturer's information. Do you have an invoice or other paperwork showing the details?

  2. 2 Posted by S M on 22 Jan, 2020 12:31 PM

    S M's Avatar

    Hello Rob,
    Thank you for the fast answer. I think I got it. I deleted all keys during
    licensing after I couldn't enter any more. Now I can gradually assign the
    keys again. Is that correct?
    Otherwise, the manufacturer is Guangzhou Xiangchuanyi Animation Technology
    Co., Ltd. in China.
    I'm going to try this out in my photo box tonight. If it doesn't work, I'll
    get back to you.
    Thank you very much for your effort!

    Sven Mlejnek

    Am Mi., 22. Jan. 2020 um 13:02 Uhr schrieb Rob (ZCZ) <
    [email blocked]>:

  3. Support Staff 3 Posted by Joe Connell on 22 Jan, 2020 01:02 PM

    Joe Connell's Avatar

    Sven

    You have a Sparkbooth DSLR 6 license using 1 of 3 Activations
    You can DEACTIVATE an install in Settings > About Deactivate this install

    You can also have your license information sent to you
    any time you need it from the SB web site HELP tab
    - select Recover License

  4. Support Staff 4 Posted by John Wu on 22 Jan, 2020 05:20 PM

    John Wu's Avatar
  5. John Wu closed this discussion on 20 Feb, 2020 01:34 PM.

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