freezing program

andrej's Avatar

andrej

12 Dec, 2019 09:01 PM

Hello, I bought a photo booth with your program last year and these year I have a problem, that the booth "freeze" after 3,4 shoots. On the camera display is seen EXP SIM and I need to plug the power off to restart the computer. Do you know, what is the problem, when I turn off live view so far it works..regards, Andrej

  1. Support Staff 1 Posted by John Wu on 12 Dec, 2019 09:39 PM

    John Wu's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    screen?
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  2. John Wu closed this discussion on 14 Jan, 2020 03:49 AM.

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