Not opening on Mac.

Kenny's Avatar

Kenny

08 Oct, 2019 08:25 PM

I’m receiving an error when trying to open sparkbooth 6 after my last Mac OS update. Included is both the error shown and the version of MacOS I am using.

  1. Support Staff 1 Posted by John Wu on 08 Oct, 2019 08:29 PM

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    What version of Mac OS are you using?

    >

  2. 2 Posted by Kenny Barrett (... on 08 Oct, 2019 08:34 PM

    Kenny Barrett (PTPKY)'s Avatar

    Sent from my iPhone

  3. Support Staff 3 Posted by John Wu on 08 Oct, 2019 09:28 PM

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    Mac OS Catalina no longer runs 32-bit applications. So you need to download
    the 64-bit version which is currently in beta from
    https://sparkbooth.com/news/sparkbooth-61-beta/
    Download links are at the bottom of the article

  4. 4 Posted by Kenny Barrett (... on 08 Oct, 2019 09:32 PM

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    Thank you!

    Sent from my iPhone

  5. 5 Posted by Kenny Barrett (... on 08 Oct, 2019 09:43 PM

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    New error.

    Sent from my iPhone

  6. Support Staff 6 Posted by John Wu on 08 Oct, 2019 10:38 PM

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    Did you enable the "identified developers" settings? See attached.
    Sparkbooth is not in the App Store, so you need to enable that setting.

  7. 7 Posted by Kenny Barrett (... on 09 Oct, 2019 02:03 AM

    Kenny Barrett (PTPKY)'s Avatar

    Got it working. Thanks so much.

    Sent from my iPhone

  8. Support Staff 8 Posted by John Wu on 09 Oct, 2019 02:06 AM

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    Not sure why MacOS is displaying that message. The installer and
    application have been signed using Apple certificates and went through
    Apple's notarization process. But glad you got it running.

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