Not opening on Mac.

Kenny's Avatar


08 Oct, 2019 08:25 PM

I’m receiving an error when trying to open sparkbooth 6 after my last Mac OS update. Included is both the error shown and the version of MacOS I am using.

  1. Support Staff 1 Posted by John Wu on 08 Oct, 2019 08:29 PM

    John Wu's Avatar

    What version of Mac OS are you using?


  2. 2 Posted by Kenny Barrett (... on 08 Oct, 2019 08:34 PM

    Kenny Barrett (PTPKY)'s Avatar

    Sent from my iPhone

  3. Support Staff 3 Posted by John Wu on 08 Oct, 2019 09:28 PM

    John Wu's Avatar

    Mac OS Catalina no longer runs 32-bit applications. So you need to download
    the 64-bit version which is currently in beta from
    Download links are at the bottom of the article

  4. 4 Posted by Kenny Barrett (... on 08 Oct, 2019 09:32 PM

    Kenny Barrett (PTPKY)'s Avatar

    Thank you!

    Sent from my iPhone

  5. 5 Posted by Kenny Barrett (... on 08 Oct, 2019 09:43 PM

    Kenny Barrett (PTPKY)'s Avatar

    New error.

    Sent from my iPhone

  6. Support Staff 6 Posted by John Wu on 08 Oct, 2019 10:38 PM

    John Wu's Avatar

    Did you enable the "identified developers" settings? See attached.
    Sparkbooth is not in the App Store, so you need to enable that setting.

  7. 7 Posted by Kenny Barrett (... on 09 Oct, 2019 02:03 AM

    Kenny Barrett (PTPKY)'s Avatar

    Got it working. Thanks so much.

    Sent from my iPhone

  8. Support Staff 8 Posted by John Wu on 09 Oct, 2019 02:06 AM

    John Wu's Avatar

    Not sure why MacOS is displaying that message. The installer and
    application have been signed using Apple certificates and went through
    Apple's notarization process. But glad you got it running.

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