Problem with Printer Layout - Border

alexg15's Avatar


28 Sep, 2019 05:31 PM


i cant find the right solution for printing my pictures.

If i print my layout without any border settings in the printer setup, the picture is too big. My layout will be printed over the edges of the paper.

So i started to test some settings. The attached file shows the "test-print".

Can someone explain the red line, the "coordinate system?" and the gray square?

Tested many values, but cant figute it out how the system works well. Seems if i add a value on sone side it takes effect on the other sides too.

does someone has the perfect values?

  1. alexg15 closed this discussion on 28 Sep, 2019 05:48 PM.

  2. Joe Connell re-opened this discussion on 28 Sep, 2019 05:50 PM

  3. Support Staff 1 Posted by Joe Connell on 28 Sep, 2019 05:50 PM

    Joe Connell's Avatar

    First a few questions...
    1) What printer are you using? You show it printing to
    Microsoft Print to PDF and that is not a printer.
    2) Did you create a 4X6 layout that is 1200px wide X 1800pc high?
    and can you save/export that layout to your desktop and ZIP it and
    attach the zip file here... I can then review your layout.
    3) Did you actually PRINT any TEST prints or finished layout
    that was created from a session in the photo booth?

    RE: Can someone explain the red line, the "coordinate system?" and the gray square?
    The red line is where the edge of your layout is located - the gray square is the print size on the paper ... it appears to me you are not using the same paper size as your layout

    RE: does someone have the perfect values?
    There is no set perfect value, every printer (even exact same models. will print slightly different... the paper can shift slightly with every printer

    If you can answer my questions and provide me the saved SBL file, I can help you... NOTE: I do have an event today and will be leaving in 1 hour & 15 minutes... so I will not be able to help later today... one of the other Support Team will jump in to help you.

    Joe Connell - SB Support

  4. Support Staff 2 Posted by Joe Connell on 28 Sep, 2019 05:51 PM

    Joe Connell's Avatar

    ???? why did you request help here then Close this discussion?
    was that an error/mistake or do you still need help?

  5. 3 Posted by alexg15 on 28 Sep, 2019 06:33 PM

    alexg15's Avatar

    Hello, it was my mistake.

    i have the canon cp1300. I just chose Microsoft Print to PDF to see the changes without printing them everytime. (After almost 30 fail prints with the layout on it)

    The attached layout is one of the files i use. Everyone is created with 600dpi and 3600x2400 px

    At the end i got to these margin settings
    top 7
    left / right 22
    and bottom 10.

    on the Microsoft Print to PDF. THey looked good, but when i used them on the cp1300 it looked like attached

  6. Support Staff 4 Posted by John Wu on 28 Sep, 2019 06:52 PM

    John Wu's Avatar

    You cannot compare the PDF Print to the Canon, since they use different
    printer drivers and paper sizes. They will have different margins.
    The Canon CP1300 paper size is not 4 x 6 - it is slightly different
    proportion than an actual 4 x 6 paper size. Printing a 4 x 6 layout on that
    printer will have some whitespace around some of the edges.

    Try setting top = 5, left = 8, right = 18, bottom = 12 and then do another
    test print on the Canon.

  7. Support Staff 5 Posted by Joe Connell on 28 Sep, 2019 06:56 PM

    Joe Connell's Avatar

    NOTE: you do realize that you created a Landscape Style layout
    and your Text will be sideways in this layout - see attached

    ( I do not think this is what you were trying to create )
    Please explain what your layout should look like?
    Portrait Style with (4) Portrait photo boxes with the text below (?)

  8. 6 Posted by alexg15 on 28 Sep, 2019 07:05 PM

    alexg15's Avatar

    Thanks for helping! Really appreciate the support here.

    Other mistake i made. I thought top is top although its in landscape mode or not.

    And jeah, the layout is like i wanted it to be. Just testing different layouts and styles to provide a lot if software is right configured to provide it to the customers

  9. Support Staff 7 Posted by Joe Connell on 28 Sep, 2019 07:08 PM

    Joe Connell's Avatar

    I am thinking this is what you are trying to create...
    see attached...

    Have to leave now... John should be able to help you from here
    or I can reply back tomorrow and finish up

  10. Support Staff 8 Posted by John Wu on 28 Sep, 2019 07:11 PM

    John Wu's Avatar

    When you have the printer set to landscape, the top is as I labeled in the
    image I attached. If you have auto rotate enabled, the top is still the
    same as in the image I attached.

  11. 9 Posted by alexg15 on 30 Sep, 2019 02:03 PM

    alexg15's Avatar

    Seems that the test- print and the actual print are not the same.

    This values got me to this test print and looked printed like this.

    See the left side. Red border is within the paper, but printed its way more over the edge

    Anyway. I got the perfect settings now :)

    Thanks for helping me out with this

  12. John Wu closed this discussion on 02 Dec, 2019 05:35 AM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac