tag:help.sparkbooth.com,2010-04-06:/discussions/questions/86092-water-mark-in-my-photosSparkbooth: Discussion 2019-09-30T22:37:33Ztag:help.sparkbooth.com,2010-04-06:Comment/476132402019-09-11T11:26:54Z2019-09-11T11:26:54ZWater mark in my photos<div><p>Hello Alejandra,</p>
<p>I am so very sorry this happened to you. It seems that the company that did your wedding was not experienced using the software or they didn't actually have a valid license to begin with.<br>
There is not an "expiry date" with Sparkbooth licenses. They are good for life.</p>
<p>The watermark is an unremovable mask that is applied at the time of photo processing, there is no "clean copy" saved.</p>
<p>I would demand a full refund AND a free event from them.</p>
<p>Feel free to ask any more questions you may have, and again, we are sorry this happened.</p>
<p>-Sparkbooth Team</p></div>Rob (ZCZ)tag:help.sparkbooth.com,2010-04-06:Comment/476132402019-09-11T13:40:17Z2019-09-11T13:40:19ZWater mark in my photos<div><p>Thanks for the information.<br>
They told me that they have bought your licence for sure.... Is there any way to you to check if this is true?<br>
Thanks<br>
Kind regards</p></div>Alejandra Fernandeztag:help.sparkbooth.com,2010-04-06:Comment/476132402019-09-11T13:48:01Z2019-09-11T13:48:01ZWater mark in my photos<div><p>Do you know their email address? The license is registered to an email that they provide when they make the purchase... I can check our records for their email.</p>
<p>But in your case, it would not matter... you hired them to perform a service and they did not provide you with what you hired them to do. You should not be searching the internet for what software excuse they handed you... you should be requesting that they give you a full refund. They are at total fault here, not the software or any other problem they encountered... if their printer jammed up and they could not print, would you be contacting all the printer companies ???</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/476132402019-09-11T13:49:48Z2019-09-11T13:49:48ZWater mark in my photos<div><p>If you would like to invite them to this conversation we can get them sorted out.</p>
<p><a href="http://help.sparkbooth.com/discussions/questions/86092-water-mark-in-my-photos">http://help.sparkbooth.com/discussions/questions/86092-water-mark-i...</a></p></div>Rob (ZCZ)tag:help.sparkbooth.com,2010-04-06:Comment/476132402019-09-11T14:00:50Z2019-09-11T14:00:51ZWater mark in my photos<div><p>Thanks so much for all your help, I know your are right in the sense I should not doing this, but they do not assume their responsability so I must take my own way to find what was going on.<br>
I prefer for the moment no invite them to the conversation, I will tell you what you tell me and if they do not accept them I would invite them here.<br>
The email adress that I have is <a href="mailto:fotoeventshuesca@gmail.com">fotoeventshuesca@gmail.com</a> or <a href="mailto:info@fotoeventshuesca.es">info@fotoeventshuesca.es</a>, but I do not know if is the same that they would be used for purchasing the licence, anyway, could you please try with these ones?<br>
Thank you so much<br>
Best regards,<br>
Alejandra</p></div>Alejandra Fernandeztag:help.sparkbooth.com,2010-04-06:Comment/476132402019-09-11T14:13:34Z2019-09-11T14:13:34ZWater mark in my photos<div><p>I do not see any licenses under either of those email addresses. Have you<br>
tried contacting them to find your license?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/476132402019-09-11T14:17:18Z2019-09-11T14:17:19ZWater mark in my photos<div><p>Do you mean to find their license?<br>
They told me they have the license but I do not know any number and<br>
anything more...</p>
<p>El mié., 11 sept. 2019 a las 17:13, John Wu (<<br>
<a href="mailto:tender+d34d2d8c74@tenderapp.com">tender+d34d2d8c74@tenderapp.com</a>>) escribió:</p></div>Alejandra Fernández Martíntag:help.sparkbooth.com,2010-04-06:Comment/476132402019-09-11T14:18:17Z2019-09-11T14:18:58ZWater mark in my photos<div><p>I checked both emails and they do not have any license registered with the software.</p>
<p>I did visit their web site <a href="https://www.fotoeventshuesca.es/">https://www.fotoeventshuesca.es/</a> and you should point out to them what its says on their web site<br>
<strong>Responsible technician during the wedding or event to celebrate.</strong></p>
<p>I personally do 100's of photo booth events every year and have never had any issues using the Sparkbooth software. This company you hired is responsible 100% for any events that they do and should not try to pass the problem to what software they used. They offer a service and if they could not perform that service, they are responsible to their customer a full refund. It would not matter what reason they could not perform the service, you hired them and they are responsible.</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/476132402019-09-11T14:31:57Z2019-09-11T14:31:59ZWater mark in my photos<div><p>Anyway the main point of this email was to know if for you, as owners of the software was possible to remove the water mark, it is a pitty than no, but thanks for all the rest of advices.<br>
Kind regards,<br>
Alejandra</p></div>Alejandra Fernandeztag:help.sparkbooth.com,2010-04-06:Comment/476132402019-09-11T14:34:01Z2019-09-11T14:34:01ZWater mark in my photos<div><p>You were suppose to activate the software first using a license, then the<br>
software will not apply the watermark to any of the photos. You cannot<br>
remove them if they are already applied.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/476132402019-09-11T14:37:53Z2019-09-11T14:37:53ZWater mark in my photos<div><p>SORRY... Typo in that last message...<br>
Should have read....</p>
<p><strong><em>They were suppose to activate the software first using a license, then the software will not apply the watermark to any of the photos. You cannot<br>
remove them if they are already applied.</em></strong></p></div>Joe Connell