Rob (ZCZ) on 11 Sep, 2019 11:26 AM
I am so very sorry this happened to you. It seems that the company that did your wedding was not experienced using the software or they didn't actually have a valid license to begin with.
There is not an "expiry date" with Sparkbooth licenses. They are good for life.
The watermark is an unremovable mask that is applied at the time of photo processing, there is no "clean copy" saved.
I would demand a full refund AND a free event from them.
Feel free to ask any more questions you may have, and again, we are sorry this happened.
Joe Connell on 11 Sep, 2019 01:48 PM
Do you know their email address? The license is registered to an email that they provide when they make the purchase... I can check our records for their email.
But in your case, it would not matter... you hired them to perform a service and they did not provide you with what you hired them to do. You should not be searching the internet for what software excuse they handed you... you should be requesting that they give you a full refund. They are at total fault here, not the software or any other problem they encountered... if their printer jammed up and they could not print, would you be contacting all the printer companies ???
on 11 Sep, 2019 02:00 PM
Thanks so much for all your help, I know your are right in the sense I should not doing this, but they do not assume their responsability so I must take my own way to find what was going on.
I prefer for the moment no invite them to the conversation, I will tell you what you tell me and if they do not accept them I would invite them here.
The email adress that I have is [email blocked] or [email blocked], but I do not know if is the same that they would be used for purchasing the licence, anyway, could you please try with these ones?
Thank you so much
Joe Connell on 11 Sep, 2019 02:18 PM
I checked both emails and they do not have any license registered with the software.
I did visit their web site https://www.fotoeventshuesca.es/ and you should point out to them what its says on their web site Responsible technician during the wedding or event to celebrate.
I personally do 100's of photo booth events every year and have never had any issues using the Sparkbooth software. This company you hired is responsible 100% for any events that they do and should not try to pass the problem to what software they used. They offer a service and if they could not perform that service, they are responsible to their customer a full refund. It would not matter what reason they could not perform the service, you hired them and they are responsible.
on 11 Sep, 2019 02:31 PM
Anyway the main point of this email was to know if for you, as owners of the software was possible to remove the water mark, it is a pitty than no, but thanks for all the rest of advices.