Fb issue

Zach's Avatar

Zach

16 Jul, 2019 11:34 PM

I bought the version 6 and it tests fine to the page but doesn't deliver the content to my facebook page. The test did work thoe?

  1. Support Staff 1 Posted by John Wu on 17 Jul, 2019 12:28 AM

    John Wu's Avatar

    What do you mean by deliver? Do you mean it is not posting the photo to the
    page's photo album?

  2. 2 Posted by Tri-State Sound... on 17 Jul, 2019 12:52 AM

    Tri-State Sound Network's Avatar

    Yes it will not put the photos in the album but the test did when I tried
    it.

  3. Support Staff 3 Posted by John Wu on 17 Jul, 2019 01:03 AM

    John Wu's Avatar

    Can you export your settings and send it to me? Go to Settings > Premium >
    Import/Export > press the Export button and send the file it saves. If the
    file is large, upload it to Dropbox and send the download link.

  4. 4 Posted by Tri-State Sound... on 17 Jul, 2019 01:08 AM

    Tri-State Sound Network's Avatar

    Yes I'll do it after the event. It's currently deployed.

  5. 5 Posted by Tri-State Sound... on 17 Jul, 2019 04:22 AM

    Tri-State Sound Network's Avatar

    John attached is the file requested.

  6. 6 Posted by Tri-State Sound... on 17 Jul, 2019 03:46 PM

    Tri-State Sound Network's Avatar

    Any idea on a fix before I go back out and set it back up for tonight?

  7. Support Staff 7 Posted by John Wu on 17 Jul, 2019 04:03 PM

    John Wu's Avatar

    I imported your settings and under Settings > Send to Account was set to
    "No Upload" which will not upload to Facebook.
    But when I changed it to "Facebook" and pressed the test button and running
    a regular session, it uploaded fine. Here are the 2 test which you may want
    to delete:
    https://www.facebook.com/BoonvilleMayor/photos/a.2312673535436253/2315963745107232/?type=3&theater
    https://www.facebook.com/BoonvilleMayor/photos/a.2312673535436253/2315960261774247/?type=3&theater

  8. 8 Posted by Tri-State Sound... on 17 Jul, 2019 04:08 PM

    Tri-State Sound Network's Avatar

    So I'm confused.. when I tested it went to the page and worked. When i ran
    the machine for real it didnt work. What did I do wrong? What did you fix?
    Anything?

  9. Support Staff 9 Posted by John Wu on 17 Jul, 2019 04:11 PM

    John Wu's Avatar

    I did not fix anything. You have the Send to Account set to "No Upload".
    Try changing it to "Facebook"

  10. 10 Posted by Tri-State Sound... on 17 Jul, 2019 04:14 PM

    Tri-State Sound Network's Avatar

    So will I have to setup all that developers page stuff? Or is this just a
    simple option?

  11. Support Staff 11 Posted by John Wu on 17 Jul, 2019 04:16 PM

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    What is the "developer page stuff"?

  12. 12 Posted by Tri-State Sound... on 17 Jul, 2019 04:17 PM

    Tri-State Sound Network's Avatar

    It was wanting me to create a fb developers account..

  13. Support Staff 13 Posted by John Wu on 17 Jul, 2019 04:21 PM

    John Wu's Avatar

    If you are referring to the Custom Facebook App, Facebook no longer allows
    it.

  14. 14 Posted by Tri-State Sound... on 17 Jul, 2019 04:24 PM

    Tri-State Sound Network's Avatar

    Okay. Thank you for looking into it.. I really appreciate you're time and
    you're product.

  15. 15 Posted by Tri-State Sound... on 18 Jul, 2019 02:28 AM

    Tri-State Sound Network's Avatar

    It worked when I tried it but when we went back to start I got a token
    expiration error now?

  16. Support Staff 16 Posted by Joe Connell on 18 Jul, 2019 02:33 AM

    Joe Connell's Avatar

    RE: when we went back to start I got a token expiration error now?

    Explain what you mean by a TOKEN Expiration error
    Capture a screen shot of that error and attach here...

  17. Support Staff 17 Posted by John Wu on 18 Jul, 2019 02:53 AM

    John Wu's Avatar

    Token expired means you need to reauthorize Sparkbooth by signing into
    Facebook

  18. Support Staff 18 Posted by John Wu on 19 Jul, 2019 05:21 AM

    John Wu's Avatar

    Also looks like now expires access every 24 hours. So you will need to
    resign into your account periodically

  19. John Wu closed this discussion on 30 Sep, 2019 10:35 PM.

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