Fb issue

Zach's Avatar

Zach

16 Jul, 2019 11:34 PM

I bought the version 6 and it tests fine to the page but doesn't deliver the content to my facebook page. The test did work thoe?

  1. Support Staff 1 Posted by John Wu on 17 Jul, 2019 12:28 AM

    John Wu's Avatar

    What do you mean by deliver? Do you mean it is not posting the photo to the
    page's photo album?

  2. 2 Posted by Tri-State Sound... on 17 Jul, 2019 12:52 AM

    Tri-State Sound Network's Avatar

    Yes it will not put the photos in the album but the test did when I tried
    it.

  3. Support Staff 3 Posted by John Wu on 17 Jul, 2019 01:03 AM

    John Wu's Avatar

    Can you export your settings and send it to me? Go to Settings > Premium >
    Import/Export > press the Export button and send the file it saves. If the
    file is large, upload it to Dropbox and send the download link.

  4. 4 Posted by Tri-State Sound... on 17 Jul, 2019 01:08 AM

    Tri-State Sound Network's Avatar

    Yes I'll do it after the event. It's currently deployed.

  5. 5 Posted by Tri-State Sound... on 17 Jul, 2019 04:22 AM

    Tri-State Sound Network's Avatar

    John attached is the file requested.

  6. 6 Posted by Tri-State Sound... on 17 Jul, 2019 03:46 PM

    Tri-State Sound Network's Avatar

    Any idea on a fix before I go back out and set it back up for tonight?

  7. Support Staff 7 Posted by John Wu on 17 Jul, 2019 04:03 PM

    John Wu's Avatar

    I imported your settings and under Settings > Send to Account was set to
    "No Upload" which will not upload to Facebook.
    But when I changed it to "Facebook" and pressed the test button and running
    a regular session, it uploaded fine. Here are the 2 test which you may want
    to delete:
    https://www.facebook.com/BoonvilleMayor/photos/a.2312673535436253/2315963745107232/?type=3&theater
    https://www.facebook.com/BoonvilleMayor/photos/a.2312673535436253/2315960261774247/?type=3&theater

  8. 8 Posted by Tri-State Sound... on 17 Jul, 2019 04:08 PM

    Tri-State Sound Network's Avatar

    So I'm confused.. when I tested it went to the page and worked. When i ran
    the machine for real it didnt work. What did I do wrong? What did you fix?
    Anything?

  9. Support Staff 9 Posted by John Wu on 17 Jul, 2019 04:11 PM

    John Wu's Avatar

    I did not fix anything. You have the Send to Account set to "No Upload".
    Try changing it to "Facebook"

  10. 10 Posted by Tri-State Sound... on 17 Jul, 2019 04:14 PM

    Tri-State Sound Network's Avatar

    So will I have to setup all that developers page stuff? Or is this just a
    simple option?

  11. Support Staff 11 Posted by John Wu on 17 Jul, 2019 04:16 PM

    John Wu's Avatar

    What is the "developer page stuff"?

  12. 12 Posted by Tri-State Sound... on 17 Jul, 2019 04:17 PM

    Tri-State Sound Network's Avatar

    It was wanting me to create a fb developers account..

  13. Support Staff 13 Posted by John Wu on 17 Jul, 2019 04:21 PM

    John Wu's Avatar

    If you are referring to the Custom Facebook App, Facebook no longer allows
    it.

  14. 14 Posted by Tri-State Sound... on 17 Jul, 2019 04:24 PM

    Tri-State Sound Network's Avatar

    Okay. Thank you for looking into it.. I really appreciate you're time and
    you're product.

  15. 15 Posted by Tri-State Sound... on 18 Jul, 2019 02:28 AM

    Tri-State Sound Network's Avatar

    It worked when I tried it but when we went back to start I got a token
    expiration error now?

  16. Support Staff 16 Posted by Joe Connell on 18 Jul, 2019 02:33 AM

    Joe Connell's Avatar

    RE: when we went back to start I got a token expiration error now?

    Explain what you mean by a TOKEN Expiration error
    Capture a screen shot of that error and attach here...

  17. Support Staff 17 Posted by John Wu on 18 Jul, 2019 02:53 AM

    John Wu's Avatar

    Token expired means you need to reauthorize Sparkbooth by signing into
    Facebook

  18. Support Staff 18 Posted by John Wu on 19 Jul, 2019 05:21 AM

    John Wu's Avatar

    Also looks like now expires access every 24 hours. So you will need to
    resign into your account periodically

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