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09 Jul, 2019 06:48 AM


anyone can help? why is the gif file behaving this way?


  1. 1 Posted by Steve on 09 Jul, 2019 07:11 AM

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    2nd question, can gif be done in portrait mode?

  2. 2 Posted by Steve on 09 Jul, 2019 07:24 AM

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    another sample for reference

  3. Support Staff 3 Posted by Jorge Oliva on 09 Jul, 2019 12:20 PM

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    Question 1. why is the gif file behaving this way?
    what do you mean looks like it working fine A gif is a compilation of all photo taken you can control the speed of the gif see picture

    Question 2. yes the Gif will create in the form of your template portrait or landscape but you need to understand a gif is only for the picture taken not the template

  4. Support Staff 4 Posted by Joe Connell on 09 Jul, 2019 12:26 PM

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    Yes, a Gif can be done in Portrait... [ WRONG ]
    That is Strange...
    It appears you have something added that is semitransparent
    as an Overlay image covering your layout

    First, go to the Settings > About and
    send a Request Support that will send more info
    about your system and then can you go to the
    Layout Editor and Export/Save the layout and ZIP it
    and attach the Zip file here... I can then review what is wrong.

  5. 5 Posted by Steve on 09 Jul, 2019 12:39 PM

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    Done the request support & attached the layout editor.

  6. 6 Posted by Steve on 09 Jul, 2019 12:41 PM

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    We have used the widescreen & square format. it work fine... except for the portrait. Same setting.. attached square gif

  7. Support Staff 7 Posted by Joe Connell on 09 Jul, 2019 01:51 PM

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    YES Steve...

    I now understand that GIF's can not be done in Portrait
    as I replied to your Support Request
    I will add here for others to see why...

    Not sure if there is a fix or not...
    John will to review this

  8. Support Staff 8 Posted by Joe Connell on 09 Jul, 2019 02:03 PM

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    Using your layout I did it with Square photo boxes

  9. Support Staff 9 Posted by John Wu on 09 Jul, 2019 02:20 PM

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    Can you send a screenshot of the Settings > Savings settings?

  10. 10 Posted by Steve on 09 Jul, 2019 02:45 PM

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    do you mean this setting?

  11. 11 Posted by Steve on 09 Jul, 2019 02:47 PM

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    Tks Joe. wide screen & square work perfect except portrait.

    Hope John can rectify this soon.


  12. Support Staff 12 Posted by John Wu on 09 Jul, 2019 06:06 PM

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    Hi Steve, Can you verify if you have the live view rotated 90 degrees in
    camera settings?
    You can also uncheck the "Use Legacy" setting which uses a different GIF
    encoder. That seems to work for portrait photos. It is a little slower to
    encode, but it is a workaround for now.

  13. 13 Posted by Steve on 11 Jul, 2019 12:40 PM

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    Hi John,

    Yes, live view was rotated to 90 deg & if uncheck the "use legacy". it will take some time to encode (for the wide screen & square too).

    anyway, have not try for portrait yet. will let u know soon.


  14. Support Staff 14 Posted by John Wu on 11 Jul, 2019 07:07 PM

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    Hi Steve, Can you update to 5.0.175 and re-enble the GIF "Legacy" setting,
    and let me know if it works for you.

  15. Support Staff 15 Posted by Joe Connell on 11 Jul, 2019 07:18 PM

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    I did some major testing with Portrait photo boxes
    and made a video showing GIF's will now work
    in Portrait with and without Rotating the camera...

  16. 16 Posted by Steve on 12 Jul, 2019 03:40 PM

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    Hi Joe & John,

    Just try with the new update, it work great.


  17. John Wu closed this discussion on 30 Sep, 2019 10:35 PM.

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