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Brooke Higgins's Avatar

Brooke Higgins

22 Jun, 2019 08:20 AM

After taking the set of 3 photos, it goes into sleep mode and back out the the Windows 10 home page. How do I fix please?

  1. Support Staff 1 Posted by Jorge Oliva on 22 Jun, 2019 12:34 PM

    Jorge Oliva's Avatar

    Sound like something to do with your computer spark booth does not have a sleep mode do this test don't open spark booth turn your computer don't touch anything just let it sit there don't touch keyboard or mouse nothing and see if your computer goes into sleep mode if it does turn off sleep mode in your PC settings.

  2. Support Staff 2 Posted by Joe Connell on 22 Jun, 2019 01:01 PM

    Joe Connell's Avatar

    Brooke,
    You have a DSLR and I suspect your CAMERA is shutting down.
    DSLR cameras will shut down causing the black window when
    they are in live view for too long. Try setting the Sparkbooth
    Camera setting for live view for 15-20 minutes and see if that helps.

    After the camera is on for 15-20 minutes it will shut down
    and cool off, when you start another photo session,
    it should come back on.

    Let me know if that fixes your problem.


    Joe Connell - SB Support

  3. 3 Posted by allysson albert... on 24 Jun, 2019 08:19 PM

    allysson alberto's Avatar

    This comment was split into a new private discussion: Help

    Estou com internet, está tudo configurado, mas quando eu vou logar no meu facebook está dando esta mensagem e nao consigo resolver, alguem pode me ajudar?

  4. John Wu closed this discussion on 10 Jul, 2019 08:55 PM.

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