tag:help.sparkbooth.com,2010-04-06:/discussions/questions/83013-screen-malfunctionSparkbooth: Discussion 2019-07-10T20:54:31Ztag:help.sparkbooth.com,2010-04-06:Comment/472723512019-05-17T14:51:20Z2019-05-17T14:51:21ZScreen Malfunction<div><p>Hello guys,</p>
<p>After making photos and printing photos the screen stays stuck on its own background.<br>
The only solution to fix it now is to power off by unplugging the photobooth and restarting it again.<br>
Do you know what i can do, because the photobooth is rented out at the moment and i can not be there for support. Only can contact them by phone, please help me!</p></div>jacktag:help.sparkbooth.com,2010-04-06:Comment/472723512019-05-17T14:54:41Z2019-05-17T14:54:41ZScreen Malfunction<div><p>Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main<br>
screen?<br>
Or see <a href="http://help.sparkbooth.com/kb/how-to/sending-support-requests">http://help.sparkbooth.com/kb/how-to/sending-support-requests</a></p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/472723512019-05-17T14:59:38Z2019-05-17T14:59:40ZScreen Malfunction<div><p>I can not do it because the photobooth is placed in another city and it takes me 2 hours to get there.</p></div>jacktag:help.sparkbooth.com,2010-04-06:Comment/472723512019-05-17T15:06:07Z2019-05-17T15:06:10ZScreen Malfunction<div><p>The last version update was not done, maybe that is the problem?</p></div>jacktag:help.sparkbooth.com,2010-04-06:Comment/472723512019-05-17T15:53:45Z2019-05-17T15:53:45ZScreen Malfunction<div><p>I don't know. Can you have the person who has the photo booth send the<br>
information?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/472723512019-05-18T10:08:21Z2019-05-18T10:08:24ZScreen Malfunction<div><p>Hi yesterday it went good. But for sure i want to know whats the problem. I send my log by ctrl shift9</p></div>Jacktag:help.sparkbooth.com,2010-04-06:Comment/472723512019-05-18T10:53:59Z2019-05-18T10:53:59ZScreen Malfunction<div><p>I ahve another problem, when uploding photos to FB the software give too little time to login. After a while it automatically shows the photos that were made and uploding on fb does not continue. How can i fix it?</p></div>Jacktag:help.sparkbooth.com,2010-04-06:Comment/472723512019-05-18T12:41:08Z2019-05-18T12:41:08ZScreen Malfunction<div><p>We need for you to send your log by holding down shift-ctrl-9 from Sparkbooth's main screen<br>
Or see <a href="http://help.sparkbooth.com/kb/how-to/sending-support-requests">http://help.sparkbooth.com/kb/how-to/sending-support-requests</a><br>
with this, we can analyze spark booth working files for error</p></div>Jorge Olivatag:help.sparkbooth.com,2010-04-06:Comment/472723512019-05-18T17:53:10Z2019-05-18T17:53:10ZScreen Malfunction<div><p>You can change the time out Settings > Prompts > Prompt Timeout.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/472723512019-05-20T21:11:17Z2019-05-20T21:11:18ZScreen Malfunction<div><p>Thanks, i have sent my log</p></div>Jacktag:help.sparkbooth.com,2010-04-06:Comment/472723512019-05-31T00:09:58Z2019-05-31T00:09:58ZScreen Malfunction<div><p>I do not see the support request. What email address is your Sparkbooth<br>
license under?</p></div>John