Screen Malfunction

jack's Avatar

jack

17 May, 2019 02:51 PM

Hello guys,

After making photos and printing photos the screen stays stuck on its own background.
The only solution to fix it now is to power off by unplugging the photobooth and restarting it again.
Do you know what i can do, because the photobooth is rented out at the moment and i can not be there for support. Only can contact them by phone, please help me!

  1. Support Staff 1 Posted by John Wu on 17 May, 2019 02:54 PM

    John Wu's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    screen?
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  2. 2 Posted by jack on 17 May, 2019 02:59 PM

    jack's Avatar

    I can not do it because the photobooth is placed in another city and it takes me 2 hours to get there.

  3. 3 Posted by jack on 17 May, 2019 03:06 PM

    jack's Avatar

    The last version update was not done, maybe that is the problem?

  4. Support Staff 4 Posted by John Wu on 17 May, 2019 03:53 PM

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    I don't know. Can you have the person who has the photo booth send the
    information?

  5. 5 Posted by Jack on 18 May, 2019 10:08 AM

    Jack's Avatar

    Hi yesterday it went good. But for sure i want to know whats the problem. I send my log by ctrl shift9

  6. 6 Posted by Jack on 18 May, 2019 10:53 AM

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    I ahve another problem, when uploding photos to FB the software give too little time to login. After a while it automatically shows the photos that were made and uploding on fb does not continue. How can i fix it?

  7. Support Staff 7 Posted by Jorge Oliva on 18 May, 2019 12:41 PM

    Jorge Oliva's Avatar

    We need for you to send your log by holding down shift-ctrl-9 from Sparkbooth's main screen
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests
    with this, we can analyze spark booth working files for error

  8. Support Staff 8 Posted by John Wu on 18 May, 2019 05:53 PM

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    You can change the time out Settings > Prompts > Prompt Timeout.

  9. 9 Posted by Jack on 20 May, 2019 09:11 PM

    Jack's Avatar

    Thanks, i have sent my log

  10. Support Staff 10 Posted by John Wu on 31 May, 2019 12:09 AM

    John Wu's Avatar

    I do not see the support request. What email address is your Sparkbooth
    license under?

  11. John Wu closed this discussion on 10 Jul, 2019 08:54 PM.

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