Upload to Smugmug

Allan's Avatar

Allan

04 Apr, 2019 04:51 PM

Hi,

I can't upload from Sparkbooth to Smugmug. I checked with Smugmug and they said they updated their API. They said to check with Sparkbooth to see if your API is up to date with theirs. Pls let me know what I can do to upload to Smugmug.

Thanks,
Allan

  1. Support Staff 1 Posted by John Wu on 04 Apr, 2019 05:42 PM

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    I will look into this today and get back to you

  2. 2 Posted by ALLAN C on 04 Apr, 2019 06:57 PM

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    Thanks John.

        On Thursday, April 4, 2019, 10:42:55 AM PDT, John Wu <[email blocked]> wrote:

      #yiv8661719429 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv8661719429 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
    |

  3. Support Staff 3 Posted by John Wu on 04 Apr, 2019 08:11 PM

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    Can you send me a screenshot of the error message that you are seeing that
    mentions v2 of the service?

  4. 4 Posted by ALLAN C on 04 Apr, 2019 08:19 PM

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    On Thursday, April 4, 2019, 1:11:50 PM PDT, John Wu <[email blocked]> wrote:
     
      #yiv8649024360 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv8649024360 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
    |

  5. Support Staff 5 Posted by John Wu on 04 Apr, 2019 08:22 PM

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    Strange, Sparkbooth is already using the latest version of the SmugMug
    service. I will need to contact them, since it looks like it is something
    on their end.

  6. 6 Posted by ALLAN C on 04 Apr, 2019 08:42 PM

    ALLAN C's Avatar

    Ok. But normally the program sends a test picture when pressing test icon right? If it's not sending, there's definitely something wrong with the upload? I haven't tried allowing the computer to go through all steps of taking a pix, uploading, and printing to see if it will upload pix from full process rather than test.

        On Thursday, April 4, 2019, 1:22:59 PM PDT, John Wu <[email blocked]> wrote:
     
      #yiv5090689900 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv5090689900 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
    |

  7. Support Staff 7 Posted by John Wu on 04 Apr, 2019 08:48 PM

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    Yes, the test button uploads a test photo to SmugMug. But SmugMug's upload
    service is not responding correctly. I won't know anything until I hear
    back from them.

    >

  8. 8 Posted by ALLAN C on 04 Apr, 2019 08:50 PM

    ALLAN C's Avatar

    I tried allowing the computer to go through all steps and it did not upload. Program did state it was "uploading to Smugmug."

        On Thursday, April 4, 2019, 1:48:46 PM PDT, John Wu <[email blocked]> wrote:
     
      #yiv6138481715 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv6138481715 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
    |

  9. Support Staff 9 Posted by John Wu on 04 Apr, 2019 08:53 PM

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    Right. There is an issue with the SmugMug upload service. I am waiting to
    hear back from them

  10. Support Staff 10 Posted by John Wu on 06 Apr, 2019 03:39 PM

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    I think I found a fix which should be ready by Monday.

  11. 11 Posted by ALLAN C on 06 Apr, 2019 04:58 PM

    ALLAN C's Avatar

    Thanks John. Looking forward to it.

        On Saturday, April 6, 2019, 8:39:22 AM PDT, John Wu <[email blocked]> wrote:

     #yiv0488579481 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv0488579481 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
    |

  12. Support Staff 12 Posted by John Wu on 08 Apr, 2019 04:36 PM

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    Can you try this new build and let me know if it fixes the SmugMug upload for you?

  13. Support Staff 13 Posted by John Wu on 08 Apr, 2019 04:36 PM

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  14. 14 Posted by ALLAN C on 09 Apr, 2019 03:54 AM

    ALLAN C's Avatar

    Thanks. I'll do my best to try it tonight and give you feedback tomorrow.
    --------------------------------------------
    On Mon, 4/8/19, John Wu <[email blocked]> wrote:

     Subject: Re: Upload to Smugmug [Sparkbooth Questions #81862]
     To: [email blocked]
     Date: Monday, April 8, 2019, 9:36 AM

     #yiv2841207179 pre {
     width:92%;margin:10px 2%;padding:5px
     2%;background:#efefef;border:1px solid #d6d6d6;}
     #yiv2841207179 blockquote {
     margin-left:0;padding-left:1em;border-left:5px solid #ccc;}

               // Please reply above this
     line

  15. Support Staff 15 Posted by John Wu on 12 Apr, 2019 03:47 AM

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    Did you get a chance to try it?

  16. John Wu closed this discussion on 11 Jun, 2019 03:17 PM.

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