Unable to render photo layout, error.

victorsts's Avatar

victorsts

23 Mar, 2019 08:03 PM

Hi there!
I have 9 automatic photo booths with sparkbooth software. At one I receive this error: UNABLE TO RENDER PHOTO LAYOUT.PLEASE TRY AGAIN. IF THIS ISSUE CONTINUES, TRY RESTARTING SPARKBOOTH. The problem is that after restarting your software the error still appear. I don't know which layout the client choose. How I can resolve this error? Also a problem is that if I import a configuration file from another photo booth sparkbooth.sbs, I get a lot of unnecessary overlays, and green screens because I have the camera rotated with 90 degree, so mustache, pirates etc. doesn't fit, so I have to do manual work.
Thank you!
Victor

  1. Support Staff 1 Posted by John Wu on 23 Mar, 2019 08:23 PM

    John Wu's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    screen?
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  2. John Wu closed this discussion on 12 Apr, 2019 03:06 PM.

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