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Mike

23 Mar, 2019 12:01 PM

Ive just logged out of facebook in sparkbooth to set it up for a different account, but unable to setup a new facebook page

  1. Support Staff 1 Posted by John Wu on 23 Mar, 2019 02:45 PM

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    Is the Facebook account you used an administrator to the page?

  2. 2 Posted by Michael Harley on 24 Mar, 2019 08:10 PM

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    Hi, I logged out of Facebook to log into a different account however when i tried to log in to facebook I get a empty white box that quickly dissappers then an error message to say login failed.

    As i needed the sparkbooth for a party i had to install it onto a spare laptop and luckily i got that working.

    I think that there is something blocking the access to the login page that pops up when you click configure within sparkbooth. I tried turning off antivirus and popup blockers but still get an empty white box where there should be the login to facebook.

    I hope this makes sense and wonder if you have seen this issue before and how to resolve it.

    Many thanks

    Mike

  3. Support Staff 3 Posted by John Wu on 24 Mar, 2019 08:13 PM

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    Make sure you have Internet Explorer 11 installed.

  4. 4 Posted by Michael Harley on 24 Mar, 2019 09:08 PM

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    Hi

    Yes it already is internet explorer 11

    Thanks

  5. Support Staff 5 Posted by John Wu on 25 Mar, 2019 05:16 PM

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    Can I remote into your computer to take a look? Here are the instructions
    on how to setup the remote session http://sparkbooth.com/remotesupport
    I will be available to do this starting at 1p PST. Or we can schedule for
    later. Let me know.

  6. Support Staff 6 Posted by John Wu on 28 Mar, 2019 10:11 PM

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    Are you still having issues with Facebook?

  7. John Wu closed this discussion on 12 Apr, 2019 03:06 PM.

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