Irving Cocon Chan's Avatar

Irving Cocon Chan

10 Feb, 2019 11:25 PM

Se me dañó el disco duro en donde tenia instalada la licencia de sparkbooth. Se puede activar en otro disco duro? o ya perdi la licencia.

  1. Support Staff 1 Posted by John Wu on 10 Feb, 2019 11:35 PM

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    What is the email address of your license?

  2. 2 Posted by Irving on 10 Feb, 2019 11:48 PM

    Irving's Avatar

    es [email blocked]
    [image: Captura de pantalla (1).png]
    [image: Captura.PNG]

    El dom., 10 de feb. de 2019 a la(s) 15:35, John Wu (
    [email blocked]) escribió:

  3. Support Staff 3 Posted by Joe Connell on 10 Feb, 2019 11:54 PM

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    Sorry, that email is NOT registered.
    Open the software and go to Settings > About
    and capture a screen shot and attach here.

  4. 4 Posted by Irving on 11 Feb, 2019 12:20 AM

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    La versión 5 no me deja abrir el software.
    [image: 5.PNG]
    y este es la versión 6
    [image: Captura de pantalla (2).png]

    El dom., 10 de feb. de 2019 a la(s) 15:54, Joe Connell (
    [email blocked]) escribió:

  5. Support Staff 5 Posted by Joe Connell on 11 Feb, 2019 12:36 AM

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    That is the Trial version
    You do not have a registered version
    and there is no license registered to
    your email.

    This is what the registered version would look

  6. 6 Posted by Irving on 11 Feb, 2019 12:44 AM

    Irving's Avatar

    y xq no esta registrado mi correo?

    hay otro proveedor de su software?
    aquí le mando un chat de soporte que tuve en su momento.
    Ese correo es de ustedes?
    [image: Captura de pantalla (3).png]

    El dom., 10 de feb. de 2019 a la(s) 16:36, Joe Connell (
    [email blocked]) escribió:

  7. Support Staff 7 Posted by John Wu on 11 Feb, 2019 12:47 AM

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    That is not us.

  8. Support Staff 8 Posted by John Wu on 11 Feb, 2019 12:48 AM

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    You should contact them and ask what the registered email address of your
    license is. And then come back here and let us know.

  9. Support Staff 9 Posted by Joe Connell on 11 Feb, 2019 12:52 AM

    Joe Connell's Avatar

    You did not get that support from Sparkbooth
    I think you have other software and are confused.

    If you has Sparkbooth software, we would have
    your email registered here.

    That email is NOT ours?

  10. Support Staff 10 Posted by Jorge Oliva on 11 Feb, 2019 03:49 AM

    Jorge Oliva's Avatar

    Las comunicacione que nos demuestra no viene de nosotros es possible que tienes otro programa que no es spark booth **Photoboothsolusion no es parte de nuestra compañia.

  11. 11 Posted by Sergio on 01 Mar, 2019 07:13 PM

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    Tengo una gran duda, quiero actualizar el sparkbooth 5 al sparkbooth 6 es en la versión Premuim quisiera saber el coto aproximado de esta actualización y aun mas quisiera actualizarlo al DSLR que costo tendria para ambos casos y si se puede pasar del PREMIUM al DSRL.

  12. Support Staff 12 Posted by John Wu on 01 Mar, 2019 07:45 PM

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    Not sure I understand completely, but if you are asking about upgrading
    from Premium to DSLR - you can do that. Go to and enter your license information to
    see your options and costs.

  13. Support Staff 13 Posted by Jorge Oliva on 02 Mar, 2019 12:55 AM

    Jorge Oliva's Avatar

    su correo electronico [email blocked] no nos demuestra una licencia vijente ustedes queren comprar el software

  14. John Wu closed this discussion on 10 Mar, 2019 12:57 AM.

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