Irving Cocon Chan's Avatar

Irving Cocon Chan

10 Feb, 2019 11:25 PM

Se me dañó el disco duro en donde tenia instalada la licencia de sparkbooth. Se puede activar en otro disco duro? o ya perdi la licencia.

  1. Support Staff 1 Posted by John Wu on 10 Feb, 2019 11:35 PM

    John Wu's Avatar

    What is the email address of your license?

  2. 2 Posted by Irving on 10 Feb, 2019 11:48 PM

    Irving's Avatar

    es [email blocked]
    [image: Captura de pantalla (1).png]
    [image: Captura.PNG]

    El dom., 10 de feb. de 2019 a la(s) 15:35, John Wu (
    [email blocked]) escribió:

  3. Support Staff 3 Posted by Joe Connell on 10 Feb, 2019 11:54 PM

    Joe Connell's Avatar

    Sorry, that email is NOT registered.
    Open the software and go to Settings > About
    and capture a screen shot and attach here.

  4. 4 Posted by Irving on 11 Feb, 2019 12:20 AM

    Irving's Avatar

    La versión 5 no me deja abrir el software.
    [image: 5.PNG]
    y este es la versión 6
    [image: Captura de pantalla (2).png]

    El dom., 10 de feb. de 2019 a la(s) 15:54, Joe Connell (
    [email blocked]) escribió:

  5. Support Staff 5 Posted by Joe Connell on 11 Feb, 2019 12:36 AM

    Joe Connell's Avatar

    That is the Trial version
    You do not have a registered version
    and there is no license registered to
    your email.

    This is what the registered version would look

  6. 6 Posted by Irving on 11 Feb, 2019 12:44 AM

    Irving's Avatar

    y xq no esta registrado mi correo?

    hay otro proveedor de su software?
    aquí le mando un chat de soporte que tuve en su momento.
    Ese correo es de ustedes?
    [image: Captura de pantalla (3).png]

    El dom., 10 de feb. de 2019 a la(s) 16:36, Joe Connell (
    [email blocked]) escribió:

  7. Support Staff 7 Posted by John Wu on 11 Feb, 2019 12:47 AM

    John Wu's Avatar

    That is not us.

  8. Support Staff 8 Posted by John Wu on 11 Feb, 2019 12:48 AM

    John Wu's Avatar

    You should contact them and ask what the registered email address of your
    license is. And then come back here and let us know.

  9. Support Staff 9 Posted by Joe Connell on 11 Feb, 2019 12:52 AM

    Joe Connell's Avatar

    You did not get that support from Sparkbooth
    I think you have other software and are confused.

    If you has Sparkbooth software, we would have
    your email registered here.

    That email is NOT ours?

  10. Support Staff 10 Posted by Jorge Oliva on 11 Feb, 2019 03:49 AM

    Jorge Oliva's Avatar

    Las comunicacione que nos demuestra no viene de nosotros es possible que tienes otro programa que no es spark booth **Photoboothsolusion no es parte de nuestra compañia.

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