tag:help.sparkbooth.com,2010-04-06:/discussions/questions/79489-photo-preview-problemfreezing-in-sparkbooth-6Sparkbooth: Discussion 2019-04-12T14:14:09Ztag:help.sparkbooth.com,2010-04-06:Comment/468474632019-01-21T14:22:48Z2019-01-21T14:23:25ZPhoto preview problem/freezing in sparkbooth 6<div><p>so YOU understand that in theory, during preview,<br>
program need to load 50MB jpeg in 7200x 14400 pixels<br>
photo when you preview 12 image at once<br>
all FULL SIZE images need to be collected and set up<br>
on the preview page to be seen ... YES IT WILL BE SLOW<br>
especially if the kiosk computer has a slow processor.</p>
<p>I HIGHLY suggest you set the preview page to have<br>
no more than 3 on a page even though you have the ability<br>
to do 12... your kiosk computer is just not fast enough</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/468474632019-01-21T14:31:45Z2019-01-21T14:31:45ZPhoto preview problem/freezing in sparkbooth 6<div><p>YES, we are aware of this, even though the software<br>
<strong>has the ability</strong> for upto 12, it depends on the computer<br>
to have a fast enough processor to use 12.<br>
No, there is no future change/adjustment that we can do<br>
to make YOUR COMPUTER load 12 full layouts faster.</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/468474632019-01-23T07:38:15Z2019-01-23T07:38:16ZPhoto preview problem/freezing in sparkbooth 6<div><p>Hello,</p>
<p>PC I mentioned is running on i5-7400T which is 4 core CPU with 3Ghz frequency per core, together with SSD and 8GB RAM this doesnt sound like a "slow" system. Noticed in task manager that during load only half of CPU is working. Does Sparkbooth support multi CPU systems or this is controlled via OS? Any way I can force using another 2 physical cores?? Perhaps for future adding hardware acceleration towards GPU wouldnt solve this performance problem??</p>
<p>Juraj</p></div>Juraj Stupinskytag:help.sparkbooth.com,2010-04-06:Comment/468474632019-01-23T15:32:19Z2019-01-23T15:32:19ZPhoto preview problem/freezing in sparkbooth 6<div><p>Sorry, it does not support multiple CPU or GPU.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/468474632019-01-23T15:55:39Z2019-01-23T15:55:39ZPhoto preview problem/freezing in sparkbooth 6<div><p>Do you have the kiosk setting to cache locally?</p></div>Rob (ZCZ)tag:help.sparkbooth.com,2010-04-06:Comment/468474632019-01-26T17:58:36Z2019-01-26T17:58:38ZPhoto preview problem/freezing in sparkbooth 6<div><p>Hello,</p>
<p>Both Sparkbooth DSLR and Sparkbooth 6 is running on one PC like I wrote above on same SSD drive. But we tried cache localy option but didnt noticed any differences. Any other sugestions?</p>
<p>Juraj</p></div>Juraj Stupinskytag:help.sparkbooth.com,2010-04-06:Comment/468474632019-01-26T18:02:56Z2019-01-26T18:02:56ZPhoto preview problem/freezing in sparkbooth 6<div><p>Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main<br>
screen?<br>
Or see <a href="http://help.sparkbooth.com/kb/how-to/sending-support-requests">http://help.sparkbooth.com/kb/how-to/sending-support-requests</a></p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/468474632019-01-29T17:25:50Z2019-01-29T17:25:51ZPhoto preview problem/freezing in sparkbooth 6<div><p>Hello,</p>
<p>Log sent with my email address as respond. Subject: freezing...</p>
<p>Thank you<br>
Juraj Stupinsky</p></div>Juraj Stupinskytag:help.sparkbooth.com,2010-04-06:Comment/468474632019-01-29T17:29:10Z2019-01-29T17:29:10ZPhoto preview problem/freezing in sparkbooth 6<div><p>Thank you. I will review it and get back to you.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/468474632019-02-06T00:13:49Z2019-02-06T00:13:49ZPhoto preview problem/freezing in sparkbooth 6<div><p>Can you try this new build and let me know if you still see the issue?<br>
<a href="https://www.dropbox.com/s/z99gueqk6h3vclg/sparkboothdslr-6.0.88.exe?dl=0">https://www.dropbox.com/s/z99gueqk6h3vclg/sparkboothdslr-6.0.88.exe...</a><br>
I wasn't able to duplicate the issue, but I am thinking it may be due to<br>
memory usage. This build tries to do some things related to that. Since it<br>
could be memory related, you should also decrease the number of images<br>
displayed on the album screen from 12 to 6 and see if that helps.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/468474632019-02-10T11:36:18Z2019-02-10T11:36:19ZPhoto preview problem/freezing in sparkbooth 6<div><p>Hello,<br>
Thank you for package. Unfortunately we are using Sparbooth version and not DSLR for Canon. I noticed that version 87 is available via aplication update. Will you provide package 88 via dropbox or I can download it in near future?</p>
<p>Thank you<br>
Juraj Stupinsky</p></div>Juraj Stupinskytag:help.sparkbooth.com,2010-04-06:Comment/468474632019-02-10T17:41:21Z2019-02-10T17:41:21ZPhoto preview problem/freezing in sparkbooth 6<div><p>Here you go<br>
<a href="https://www.dropbox.com/s/g0ec96m1z6kuyo9/sparkbooth-6.0.88.exe?dl=0">https://www.dropbox.com/s/g0ec96m1z6kuyo9/sparkbooth-6.0.88.exe?dl=0</a></p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/468474632019-03-18T09:33:34Z2019-03-18T09:33:36ZPhoto preview problem/freezing in sparkbooth 6<div><p>Hello,</p>
<p>Its been few weeks since update. We had one event where we teste it on 200 photos created. Looks like that rendering for photos is now stable, and even if some photos dont show up (black picture preview) right away, they will load in next second.<br>
So I see it as improvement. We will stay in touch if we manage to identify some more "hiccups".</p>
<p>Thank you<br>
Juraj Stupinsky</p></div>Juraj Stupinskytag:help.sparkbooth.com,2010-04-06:Comment/468474632019-03-18T15:02:42Z2019-03-18T15:02:42ZPhoto preview problem/freezing in sparkbooth 6<div><p>Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main<br>
screen?<br>
Or see <a href="http://help.sparkbooth.com/kb/how-to/sending-support-requests">http://help.sparkbooth.com/kb/how-to/sending-support-requests</a></p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/468474632019-03-21T18:30:50Z2019-03-21T18:30:52ZPhoto preview problem/freezing in sparkbooth 6<div><p>Hi, log sent. My email address is used as reply...</p>
<p>Thank you<br>
Juraj Stupinsky</p></div>Juraj Stupinskytag:help.sparkbooth.com,2010-04-06:Comment/468474632019-03-21T18:34:58Z2019-03-21T18:34:58ZPhoto preview problem/freezing in sparkbooth 6<div><p>Were you using Sparkbooth DSLR or regular Sparkbooth? I see both in the log.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/468474632019-03-21T18:45:02Z2019-03-21T18:45:04ZPhoto preview problem/freezing in sparkbooth 6<div><p>Hi, for picture preview to people where we were experiencing problems is<br>
done via regular Sparkbooth...</p></div>Juraj Stupinskytag:help.sparkbooth.com,2010-04-06:Comment/468474632019-03-21T18:50:37Z2019-03-21T18:50:37ZPhoto preview problem/freezing in sparkbooth 6<div><p>So what webcam were you using?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/468474632019-03-21T20:09:16Z2019-03-21T20:09:17ZPhoto preview problem/freezing in sparkbooth 6<div><p>Hi, I described our whole setup in disscusion. Its easier to re-read then<br>
re-write on my phone...</p>
<p>Juraj</p></div>Juraj Stupinskytag:help.sparkbooth.com,2010-04-06:Comment/468474632019-03-21T20:30:23Z2019-03-21T20:30:23ZPhoto preview problem/freezing in sparkbooth 6<div><p>So this is for the photo album? Did you try decreasing the number of photos<br>
it displays per a page?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/468474632019-03-22T06:41:04Z2019-03-22T06:41:04ZPhoto preview problem/freezing in sparkbooth 6<div><p>Hi, yes we decreased number of photos per page to 8. Like I wrote earlier<br>
in main discusion we noticed that after update 90 program is running<br>
smoother so I see improvement. We have more events in future so I will be<br>
in touch if we find some other real life issues with users.</p>
<p>Thank you<br>
Juraj Stupinsky</p></div>Juraj Stupinsky