tag:help.sparkbooth.com,2010-04-06:/discussions/questions/79017-gateway-screen-settings-are-lostSparkbooth: Discussion 2019-02-05T16:51:19Ztag:help.sparkbooth.com,2010-04-06:Comment/467680802019-01-07T23:59:52Z2019-01-07T23:59:52ZGateway screen settings are lost<div><p>Not sure I understand. Can you record a video of what you are seeing? Or<br>
you show me tomorrow morning when I am remoted in? I can remote into your<br>
computer at 9am PST.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/467680802019-01-08T23:20:20Z2019-01-08T23:20:20ZGateway screen settings are lost<div><p>Sorry, I'm personally not available because of the time difference. But I will write in more detail soon.</p>
<p>In the computer you are also without me look :-)</p></div>Stefantag:help.sparkbooth.com,2010-04-06:Comment/467680802019-01-08T23:29:04Z2019-01-08T23:29:04ZGateway screen settings are lost<div><p>Ok. thanks.</p>
<p>Did you get a chance to see if my changes fixed the disappearing button<br>
background?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/467680802019-01-08T23:46:59Z2019-01-08T23:46:59ZGateway screen settings are lost<div><p>I marked my settings in red on this picture.</p></div>Stefantag:help.sparkbooth.com,2010-04-06:Comment/467680802019-01-08T23:49:11Z2019-01-08T23:49:11ZGateway screen settings are lost<div><p>So you meant those settings were not saving?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/467680802019-01-08T23:58:15Z2019-01-08T23:58:15ZGateway screen settings are lost<div><p>The software changes these settings independently. Unfortunately I have not found out under what conditions this happens.</p>
<p>Or maybe I should say, the software forgets my settings. It does not always happen. But often close to a reboot. I have to test that in detail</p>
<p>After that, the settings marked in red in this picture are active</p></div>Stefantag:help.sparkbooth.com,2010-04-06:Comment/467680802019-01-09T00:00:49Z2019-01-09T00:00:49ZGateway screen settings are lost<div><p>Do the other settings (like the URLs) on that screen get reset to default<br>
too?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/467680802019-01-09T00:11:14Z2019-01-09T00:11:14ZGateway screen settings are lost<div><p>No, only the red ones.<br>
It just happened again after I changed settings in the menu Ctrl-2.<br>
Can not reconstruct it permanently.</p></div>Stefantag:help.sparkbooth.com,2010-04-06:Comment/467680802019-01-09T00:14:14Z2019-01-09T00:14:14ZGateway screen settings are lost<div><p>Unfortunately I have to stop testing now because of the clock. I put my photobooth into operation. you are welcome to continue testing :-)</p></div>Stefantag:help.sparkbooth.com,2010-04-06:Comment/467680802019-01-09T00:14:40Z2019-01-09T00:14:40ZGateway screen settings are lost<div><p>Did you closing and then reopening Sparkbooth? Or is it happening while<br>
Sparkbooth is open?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/467680802019-01-09T00:16:45Z2019-01-09T00:16:45ZGateway screen settings are lost<div><p>Just when I switched to the Ctrl-2 menu, I did not quit the program and the settings were reset.</p></div>Stefantag:help.sparkbooth.com,2010-04-06:Comment/467680802019-01-09T00:19:39Z2019-01-09T00:19:39ZGateway screen settings are lost<div><p>Ok, I will look into it. Thanks.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/467680802019-01-09T17:00:39Z2019-01-09T17:00:39ZGateway screen settings are lost<div><p>For safety: The setting does not change in the user mode. Only if I start the photobooth / change other settings (Ctrl-1, 2, 3), the Gatway settings ($ sometime) will be reset / changed.</p></div>Stefantag:help.sparkbooth.com,2010-04-06:Comment/467680802019-01-09T17:34:20Z2019-01-09T17:34:20ZGateway screen settings are lost<div><p>By "user mode", do you mean during a photo session?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/467680802019-01-09T17:42:22Z2019-01-09T17:42:22ZGateway screen settings are lost<div><p>Exactly. If the box is "locked" and the customer only uses it at the event, then everything is fine.</p>
<p>Only when settings are made, the problem shows.</p></div>Stefantag:help.sparkbooth.com,2010-04-06:Comment/467680802019-01-09T20:22:41Z2019-01-09T20:22:41ZGateway screen settings are lost<div><p>I haven't been able to reproduce the issue. Do you remember which specific<br>
settings you changed which might cause it to reset?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/467680802019-01-09T22:35:26Z2019-01-09T22:35:26ZGateway screen settings are lost<div><p>I found a reconstructable process and recorded it in the video:<br>
<a href="https://www.dropbox.com/s/l4rovuxatomburg/settings%20are%20lost.mp4?dl=0">https://www.dropbox.com/s/l4rovuxatomburg/settings%20are%20lost.mp4...</a></p>
<p>My box is still online, if you want to try it yourself.</p></div>Stefantag:help.sparkbooth.com,2010-04-06:Comment/467680802019-01-09T22:51:30Z2019-01-09T22:51:30ZGateway screen settings are lost<div><p>Thanks! That was really helpful.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/467680802019-01-09T23:02:38Z2019-01-09T23:02:38ZGateway screen settings are lost<div><p>That's nice.</p>
<p>3:00 pm in San Francisco are 0:00 AM in Germany. I'll be away for today :-) The photobooth I'll leave for the next few hours.</p></div>Stefantag:help.sparkbooth.com,2010-04-06:Comment/467680802019-01-10T00:14:20Z2019-01-10T00:14:20ZGateway screen settings are lost<div><p>I installed a fix on your computer, 6.0.84. Seems to have worked, but try<br>
it out and let me know.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/467680802019-01-12T16:26:48Z2019-01-12T16:26:48ZGateway screen settings are lost<div><p>I tested it. The fix works. I could not provoke that the settings are forgotten. Thanks for your help.</p>
<p>I'm sorry that the search was so cumbersome and I could not describe it better in English. But your service is really great! I admire your patience.</p></div>Stefantag:help.sparkbooth.com,2010-04-06:Comment/467680802019-01-12T16:28:17Z2019-01-12T16:28:17ZGateway screen settings are lost<div><p>Thanks for letting me know about those issues and helping to reproduce them</p></div>John