Gateway screen settings are lost

Stefan's Avatar

Stefan

07 Jan, 2019 11:10 PM

The settings "Before Starting / For Printing" and "URL Match" jump back to the first value in the selection. Could not determine exactly under which conditions this happens. Feels like the software starts with an empty directory "sparkbooth" (without log files).

"Enable Gateway Screen", however, is active. As a result, the kiosk is unintentionally "blocked".

  1. Support Staff 1 Posted by John Wu on 07 Jan, 2019 11:59 PM

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    Not sure I understand. Can you record a video of what you are seeing? Or
    you show me tomorrow morning when I am remoted in? I can remote into your
    computer at 9am PST.

  2. 2 Posted by Stefan on 08 Jan, 2019 11:20 PM

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    Sorry, I'm personally not available because of the time difference. But I will write in more detail soon.

    In the computer you are also without me look :-)

  3. Support Staff 3 Posted by John Wu on 08 Jan, 2019 11:29 PM

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    Ok. thanks.

    Did you get a chance to see if my changes fixed the disappearing button
    background?

  4. 4 Posted by Stefan on 08 Jan, 2019 11:46 PM

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    I marked my settings in red on this picture.

  5. Support Staff 5 Posted by John Wu on 08 Jan, 2019 11:49 PM

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    So you meant those settings were not saving?

  6. 6 Posted by Stefan on 08 Jan, 2019 11:58 PM

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    The software changes these settings independently. Unfortunately I have not found out under what conditions this happens.

    Or maybe I should say, the software forgets my settings. It does not always happen. But often close to a reboot. I have to test that in detail

    After that, the settings marked in red in this picture are active

  7. Support Staff 7 Posted by John Wu on 09 Jan, 2019 12:00 AM

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    Do the other settings (like the URLs) on that screen get reset to default
    too?

  8. 8 Posted by Stefan on 09 Jan, 2019 12:11 AM

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    No, only the red ones.
    It just happened again after I changed settings in the menu Ctrl-2.
    Can not reconstruct it permanently.

  9. 9 Posted by Stefan on 09 Jan, 2019 12:14 AM

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    Unfortunately I have to stop testing now because of the clock. I put my photobooth into operation. you are welcome to continue testing :-)

  10. Support Staff 10 Posted by John Wu on 09 Jan, 2019 12:14 AM

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    Did you closing and then reopening Sparkbooth? Or is it happening while
    Sparkbooth is open?

  11. 11 Posted by Stefan on 09 Jan, 2019 12:16 AM

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    Just when I switched to the Ctrl-2 menu, I did not quit the program and the settings were reset.

  12. Support Staff 12 Posted by John Wu on 09 Jan, 2019 12:19 AM

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    Ok, I will look into it. Thanks.

  13. 13 Posted by Stefan on 09 Jan, 2019 05:00 PM

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    For safety: The setting does not change in the user mode. Only if I start the photobooth / change other settings (Ctrl-1, 2, 3), the Gatway settings ($ sometime) will be reset / changed.

  14. Support Staff 14 Posted by John Wu on 09 Jan, 2019 05:34 PM

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    By "user mode", do you mean during a photo session?

  15. 15 Posted by Stefan on 09 Jan, 2019 05:42 PM

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    Exactly. If the box is "locked" and the customer only uses it at the event, then everything is fine.

    Only when settings are made, the problem shows.

  16. Support Staff 16 Posted by John Wu on 09 Jan, 2019 08:22 PM

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    I haven't been able to reproduce the issue. Do you remember which specific
    settings you changed which might cause it to reset?

  17. 17 Posted by Stefan on 09 Jan, 2019 10:35 PM

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    I found a reconstructable process and recorded it in the video:
    https://www.dropbox.com/s/l4rovuxatomburg/settings%20are%20lost.mp4...

    My box is still online, if you want to try it yourself.

  18. Support Staff 18 Posted by John Wu on 09 Jan, 2019 10:51 PM

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    Thanks! That was really helpful.

  19. 19 Posted by Stefan on 09 Jan, 2019 11:02 PM

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    That's nice.

    3:00 pm in San Francisco are 0:00 AM in Germany. I'll be away for today :-) The photobooth I'll leave for the next few hours.

  20. Support Staff 20 Posted by John Wu on 10 Jan, 2019 12:14 AM

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    I installed a fix on your computer, 6.0.84. Seems to have worked, but try
    it out and let me know.

  21. 21 Posted by Stefan on 12 Jan, 2019 04:26 PM

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    I tested it. The fix works. I could not provoke that the settings are forgotten. Thanks for your help.

    I'm sorry that the search was so cumbersome and I could not describe it better in English. But your service is really great! I admire your patience.

  22. Support Staff 22 Posted by John Wu on 12 Jan, 2019 04:28 PM

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    Thanks for letting me know about those issues and helping to reproduce them

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