tag:help.sparkbooth.com,2010-04-06:/discussions/questions/78748-gif-speedSparkbooth: Discussion 2019-01-16T03:04:16Ztag:help.sparkbooth.com,2010-04-06:Comment/467261922018-12-29T03:27:02Z2018-12-29T03:27:02Zgif speed<div><p>What application are you using to view the gif?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/467261922018-12-29T03:50:10Z2018-12-29T03:50:11Zgif speed<div><p>Iphones</p></div>Michelle Salinastag:help.sparkbooth.com,2010-04-06:Comment/467261922018-12-29T03:50:52Z2018-12-29T03:50:53Zgif speed<div><p>The computer is a compac that is taking photo to start</p></div>Michelle Salinastag:help.sparkbooth.com,2010-04-06:Comment/467261922018-12-29T04:29:52Z2018-12-29T04:29:53Zgif speed<div>
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<div>On Fri, Dec 28, 2018 at 7:50 PM Michelle Salinas <<a href="mailto:lewissalinas@gmail.com">lewissalinas@gmail.com</a>> wrote:<br></div>
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<div>The computer is a compac that is taking photo to start</div>
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<div>On Fri, Dec 28, 2018 at 7:49 PM Michelle Salinas <<a href="mailto:lewissalinas@gmail.com">lewissalinas@gmail.com</a>> wrote:<br></div>
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<div>Iphones</div>
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<div>On Fri, Dec 28, 2018 at 7:27 PM John Wu <<a href="mailto:tender%2Bd2e53e12e5@tenderapp.com">tender+d2e53e12e5@tenderapp.com</a>> wrote:<br></div>
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<p>iphone and compac computer</p>
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<p><b>From</b>: John Wu (Support staff)</p>
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<p>What application are you using to view the gif?</p>
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<p>On Fri, Dec 28 at 06:52 PM PST, michelle salinas wrote:</p>
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<p>Hello please help, we just set up at event, gif was working fine and speed was fine at home but now at event gif speed shows slow on playback on computer but speeds way up when send over in text. Please advise how to fix. I tried to slow down but only slows down on computer and not when sent to phone.</p>
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<p>Having trouble reading this? View this discussion online: <a href="http://help.sparkbooth.com/discussions/questions/78748-gif-speed">gif speed</a>.</p>
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</div>Michelle Salinastag:help.sparkbooth.com,2010-04-06:Comment/467261922018-12-29T04:38:09Z2018-12-29T04:38:09Zgif speed<div><p>What application are you using to view the gif on the computer?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/467261922018-12-29T04:59:35Z2018-12-29T04:59:36Zgif speed<div><p>When the photo shows the gif on Sparkbooth, it is going the regular speed<br>
1.5 sec, but when it gets texted to a phone number it become sped up and<br>
plays too fast.</p></div>Michelle Salinastag:help.sparkbooth.com,2010-04-06:Comment/467261922018-12-29T05:14:14Z2018-12-29T05:14:14Zgif speed<div><p>The software has no control over what other devices<br>
that you upload to. If the software shows it at the speed<br>
that you set it for playing correctly, it should play the same...<br>
the iphone or other social mead may be altering the GIF<br>
and Sparkbooth can not make any adjustments to<br>
make it work on other devises.</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/467261922018-12-29T06:41:52Z2018-12-29T06:41:52Zgif speed<div><p>Try opening the gif in a web browser on the pc. It should be fine.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/467261922018-12-29T18:21:50Z2018-12-29T18:21:51Zgif speed<div>
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<div>On Fri, Dec 28, 2018 at 10:41 PM John Wu <<a href="mailto:tender%2Bd2e53e12e5@tenderapp.com">tender+d2e53e12e5@tenderapp.com</a>> wrote:<br></div>
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<p><b>From</b>: John Wu (Support staff)</p>
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<p>Try opening the gif in a web browser on the pc. It should be fine.</p>
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<p>On Fri, Dec 28 at 09:14 PM PST, Joe Connell wrote:</p>
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<p>The software has no control over what other devices<br>
that you upload to. If the software shows it at the speed<br>
that you set it for playing correctly, it should play the same...<br>
the iphone or other social mead may be altering the GIF<br>
and Sparkbooth can not make any adjustments to<br>
make it work on other devises.</p>
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<p>Having trouble reading this? View this discussion online: <a href="http://help.sparkbooth.com/discussions/questions/78748-gif-speed">gif speed</a>.</p>
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</div>Michelle Salinastag:help.sparkbooth.com,2010-04-06:Comment/467261922018-12-29T18:29:12Z2018-12-29T18:29:12Zgif speed<div><p>Increase the delay. See attached.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/467261922018-12-29T18:31:09Z2018-12-29T18:31:09Zgif speed<div><p>If you are using the non-legacy option, the lower the frame rate = longer<br>
delay between frames.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/467261922018-12-29T18:33:43Z2018-12-29T18:33:43Zgif speed<div><p>I did that made it appear even slower on the computer but did not slow down<br>
when it got to their phone. Below is what appears on the phone.</p></div>Michelle Salinastag:help.sparkbooth.com,2010-04-06:Comment/467261922018-12-29T19:12:55Z2018-12-29T19:12:55Zgif speed<div><p>Send a screenshot of your GIF saving settings.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/467261922018-12-29T19:17:46Z2018-12-29T19:17:46Zgif speed<div><p>Attached are my settings for GIFs in both 5.0 and 6.0<br>
with sample GIFs showing how they should appear...</p>
<p>As I said before...<br>
The software has no control over what other devices<br>
that you upload to. If the software shows it at the speed<br>
that you set it for playing correctly, it should play the same...<br>
<strong>the iphone or other social media may be altering the GIF speed</strong><br>
and Sparkbooth can not make any adjustments to<br>
make it work at the speed you created it on other devises.</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/467261922018-12-29T19:59:12Z2018-12-29T19:59:14Zgif speed<div><p>This is so weird we just took out computer amd took another one right now,<br>
and as you can see on the attached video: first one sent last night before<br>
we left it was correct speed then all we did is take computer to event last<br>
night and it increased in speed when sent, then we turned in back at home<br>
now and it is correct speed. Could location or hotel internet play a<br>
factor in this?</p></div>Michelle Salinastag:help.sparkbooth.com,2010-04-06:Comment/467261922018-12-29T20:17:14Z2018-12-29T20:17:14Zgif speed<div><p><strong>As I said before...</strong><br>
The software has no control over what other devices<br>
that you upload to. If the software shows it at the speed<br>
that you set it for playing correctly, it should play the same...<br>
<strong>the iphone or other social media may be altering the GIF speed</strong><br>
and Sparkbooth can not make any adjustments to<br>
make it work at the speed you created it on other devises.</p>
<p>You are Uploading a FILE and in that process, the Sparkbooth software<br>
no longer has any control... it just sends the file.</p>
<p>It could be the iphone - the internet conditions - lots of things<br>
that Sparkbooth has nothing to do with</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/467261922018-12-29T21:58:39Z2018-12-29T21:58:39Zgif speed<div><p>I just tried the gif using your settings, and it looks fine on my iPhone<br>
and PC computer.<br>
Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main<br>
screen?<br>
Or see <a href="http://help.sparkbooth.com/kb/how-to/sending-support-requests">http://help.sparkbooth.com/kb/how-to/sending-support-requests</a></p></div>John