Mirror Booth Animation transition

Gio's Avatar


18 Dec, 2018 03:12 PM


I had noticed that when after the last picture has been taken that there is 7-8 seconds delay for the "sign your photo" animation to transition in. I have also checked the animation that i have and it is on point when i test it separately. Everything else is fast except this part and wondering if this is a bug or a setting within the software that I missed.

Here is the video. This is from my recent event.


I have tested it prior to the event and the last event i had in November and ive had customers/clients wondering and asking me if the result will show up anytime soon.

  1. Support Staff 1 Posted by Joe Connell on 18 Dec, 2018 03:20 PM

    Joe Connell's Avatar

    If this was a video that you created/added ...
    it could be due to the file size or type causing
    the computer to take longer to load...

    Can you upload the video to a DropBox
    where I can download it and review ?

  2. Support Staff 2 Posted by John Wu on 18 Dec, 2018 04:54 PM

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    You can also blank out the "Before Sign" text animation which plays before
    the signing screen. Displaying this text animation takes time.

  3. 3 Posted by Gio on 18 Dec, 2018 05:31 PM

    Gio's Avatar

    I did left everything empty up until the social media section. The animations i have were encoded the same way.

    Dropbox link


  4. Support Staff 4 Posted by John Wu on 18 Dec, 2018 05:35 PM

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    Can you record a video of what you are seeing?

  5. 5 Posted by Gio on 18 Dec, 2018 07:39 PM

    Gio's Avatar

    Here is the dropbox vid of the event i had on sunday.


    I only setup the mirro booth to take 2 oics for this event. So if you look closely from the last animation it takes around 8 secs or so prior to the next animation (sign photo) to appear. Once the sign photo pops up thats 5 secs longs.

    Here is my videoclip line up:


  6. Support Staff 6 Posted by John Wu on 18 Dec, 2018 07:47 PM

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    The delay before the signing screen is the assembling of the photo layout.
    The assemble time will increase if there are many parts to the layout, and
    if you disabled the pre-rendering.
    Also the before signing video is 5 seconds long.

  7. Support Staff 7 Posted by John Wu on 18 Dec, 2018 07:58 PM

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    Can you also send a screenshot of the Video Clips setting that you are
    using? Settings > Video Clips.

  8. 8 Posted by Gio on 18 Dec, 2018 09:33 PM

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  9. Support Staff 9 Posted by John Wu on 18 Dec, 2018 09:52 PM

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    You have no video for "Developing", so that is why there is a blank screen.

  10. 10 Posted by Gio on 18 Dec, 2018 10:13 PM

    Gio's Avatar

    yea i dont need that. It makes things to slow. Isnt that why we have the option to disable? The more I add the more it makes the experience too long.

  11. Support Staff 11 Posted by John Wu on 18 Dec, 2018 10:16 PM

    John Wu's Avatar

    It still needs to develop the photos, removing the video does not get rid
    of that step. By removing it, you get a blank screen which will make people
    think it is stuck or done. You should either put a video or animated text
    there so people know it is doing something

  12. Support Staff 12 Posted by Joe Connell on 18 Dec, 2018 10:34 PM

    Joe Connell's Avatar

    I believe you answered your own question
    The more I add the more it makes the experience too long.
    Uncheck / Turn off / Remove the features from your set up
    that you do not need/want that cause the time to extend.

  13. 13 Posted by Gio on 18 Dec, 2018 10:45 PM

    Gio's Avatar

    Why does it need to develop the photos? Why does it have to explain another animation when during signing the picture is there for them to see. i didnt get rid of the video, you provided us that option to disable that step but I still have to use it regardless? It doesnt make sense to me. Its like you can take the shortcut, but we prefer you take the long way. Huh? If that part is disabled it should REMOVE that entry and jump into the next process.

    If later on I decide that I want the process to be even shorter and regardless the program will still force me to do the long way? I am sure there is a way to fully disable those extra steps on your end. it just doesnt make sense.

  14. 14 Posted by Gio on 18 Dec, 2018 10:50 PM

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    @ Joe

    I dont think you understand. He is saying that regardless if that option is turned off, the software will still look for the "developing photo" process. Thats why I wrote down that I am trying to keep the process shorter. By adding the " developing photo " animation it makes the process/experience too drawn out, too boring, dragging on. I am aiming for younger gen clients not senior citizens who have all the time in the world.

  15. Support Staff 15 Posted by John Wu on 18 Dec, 2018 10:53 PM

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    Developing Photos is the step where Sparkbooth assembles all the photos
    into the photo layout. You cannot remove that step. If you use a long video
    for that step, it will play through the entire video - so use a shorter
    one. It is bad to have a blank screen for that step.

  16. 16 Posted by Gio on 18 Dec, 2018 11:03 PM

    Gio's Avatar

    I understand that, but you can assemble those photos without the need to announce it. I dont need to know nor the client on how the software assembles it. In the end, we just want the end result and for the next batch of customers to hop on next instead of occupying that space for eternity. Theres room for improvement there.

  17. 17 Posted by Gio on 18 Dec, 2018 11:06 PM

    Gio's Avatar

    " It is bad to have a blank screen for that step. " There is no blank screen there because that option was not even on my videoclips. It was disabled meaning it doesnt exist. Theres a big difference from leaving it blank screen to disabling it.

  18. John Wu closed this discussion on 16 Jan, 2019 03:04 AM.

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