forgot password

Kathryn Clark's Avatar

Kathryn Clark

10 Oct, 2018 07:24 PM

I am in the process of transferring my license to a new computer, I cant remember my password...Is there anyway to reset that or bypass it?

  1. Support Staff 1 Posted by John Wu on 10 Oct, 2018 07:29 PM

    John Wu's Avatar

    Did you mean your license key? I just sent it to you. You can have it
    emailed to yourself anytime. See
    http://help.sparkbooth.com/kb/activating-and-licensing/recover-license-key-2

    If you are out of activations, it will allow to reset them the next time
    you use your license key. See
    http://help.sparkbooth.com/kb/activating-and-licensing/resetting-activations

  2. Support Staff 2 Posted by John Wu on 10 Oct, 2018 08:05 PM

    John Wu's Avatar

    Also note, you have a Sparkbooth 4 license key which will only activate
    Sparkbooth 4, which you can download at
    http://sparkbooth.com/download-archive

    Your license key will not activate the current version 6 unless you upgrade
    the license key. If you want to upgrade, go to http://sparkbooth.com/upgrade

  3. John Wu closed this discussion on 28 Nov, 2018 05:38 PM.

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