tag:help.sparkbooth.com,2010-04-06:/discussions/questions/76049-needing-to-reverify-credentials-every-other-daySparkbooth: Discussion 2018-11-28T17:38:27Ztag:help.sparkbooth.com,2010-04-06:Comment/461973292018-10-04T17:12:53Z2018-10-04T17:12:56ZNeeding to reverify credentials every other day...<div><p>Good afternoon!</p>
<p>I've reached out to you guys before and it's always been very helpful, and I hope this attempt is no different... I have a Sparkbooth photo kiosk that is asking our host to re-verify its credentials every other day.</p>
<p>Thus far I have remotely logged in and done it myself a few times, and I've had to UN-CHECK the box that that says something like "secured authorization" (I can't remember exactly), in order to get the testing to work and send an email.</p>
<p>Could this be an issue with them possibly using an unsecured public Wi-Fi signal?</p>
<p>Please let me know your thoughts, and we'll go from there. Any help is appreciated.</p>
<p>Thank you!<br>
_Mitch</p></div>Mitch Boernertag:help.sparkbooth.com,2010-04-06:Comment/461973292018-10-04T17:37:53Z2018-10-04T17:37:53ZNeeding to reverify credentials every other day...<div><p>Which credentials are you referring to? Can you send a screenshot?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/461973292018-10-04T17:45:57Z2018-10-04T17:45:58ZNeeding to reverify credentials every other day...<div><p>I’ll try that now.</p>
<p>Thanks,</p>
<p>_m</p></div>Mitch Boernertag:help.sparkbooth.com,2010-04-06:Comment/461973292018-10-04T17:51:05Z2018-10-04T17:51:06ZNeeding to reverify credentials every other day...<div><p>I have to leave the “Use Secure Connection” box un-checked in order for it to send. However, the root issue is that it’s giving an error message every other day and the credentials need to be re-verified in order for it to function correctly again.<br>
I hope this helps!!<br>
Thanks,<br>
_Mitch</p>
<p>[cid:<a href="mailto:image003.jpg@01D45BE0.D99F1370">image003.jpg@01D45BE0.D99F1370</a>]</p></div>Mitch Boernertag:help.sparkbooth.com,2010-04-06:Comment/461973292018-10-04T18:36:14Z2018-10-04T18:36:14ZNeeding to reverify credentials every other day...<div><p>Ok, so you are referring the SMTP emailing. Can you send your log by<br>
holding down shift-ctrl-9 from Sparkbooth's main screen?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/461973292018-10-04T18:50:47Z2018-10-04T18:50:47ZNeeding to reverify credentials every other day...<div><p>I’ll try… give me a minute to log back into it.<br>
Thanks,<br>
_MItch</p></div>Mitch Boernertag:help.sparkbooth.com,2010-04-06:Comment/461973292018-10-04T19:33:20Z2018-10-04T19:33:20ZNeeding to reverify credentials every other day...<div><p>Your log shows "SMTP, Error: Connection timeout" which means it is unable<br>
to connect the the SMTP server. Maybe an issue with the internet connection.</p></div>John