tag:help.sparkbooth.com,2010-04-06:/discussions/questions/75004-fix-a-problemSparkbooth: Discussion 2018-10-18T22:20:22Ztag:help.sparkbooth.com,2010-04-06:Comment/460251752018-09-04T17:58:38Z2018-09-04T17:58:38Zfix a problem<div><p>How was it not correct? Can you include an example?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/460251752018-09-04T18:02:10Z2018-09-04T18:02:51Zfix a problem<div><p>I understand completely and can help...<br>
Attach one of the Finished photo strips that was incorrect<br>
and then IN THE LAYOUT EDITOR where you have the same layout<br>
CORRECT the layout and Preview it and attaché the preview file here.</p>
<p>I can explain what to do next...</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/460251752018-09-04T18:03:38Z2018-09-04T18:03:38Zfix a problem<div><p>i spelled the word on the printed photo strip through the program it was<br>
supposed to be Joseph and i spelled it joesph. The bride told me after<br>
the wedding was over that it was spelled wrong and ask me to fix it but<br>
i don't see how i can fix it with still keeping the pictures that were<br>
taken if there a way in the program to do this?</p></div>DJ Sensational Sounds (Contact)tag:help.sparkbooth.com,2010-04-06:Comment/460251752018-09-04T18:06:30Z2018-09-04T18:06:30Zfix a problem<div><p>AGAIN...<br>
<strong>I understand completely and can help...</strong> Attach one of the Finished photo strips that was incorrect<br>
and then IN THE LAYOUT EDITOR where you have the same layout<br>
CORRECT the layout and Preview it and attaché the preview file here.</p>
<p>I can explain what to do next...</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/460251752018-09-04T18:07:49Z2018-09-04T18:07:49Zfix a problem<div><p>ok do i need to email you anything? I also need to set up the computer<br>
its on will be be there for a bit?</p></div>DJ Sensational Sounds (Contact)tag:help.sparkbooth.com,2010-04-06:Comment/460251752018-09-04T18:13:36Z2018-09-04T18:14:18Zfix a problem<div><p>You can email it but by doing it here Others can learn<br>
how to fix this type of User Error that can happen at any event.</p>
<p>Just attach a Finished (incorrect layout) HERE as an attachment<br>
and then IN THE LAYOUT EDITOR where you have the same layout<br>
CORRECT the layout and Preview it and attach the preview file here.</p>
<p>I will then give you the steps to correct all the other finished layouts<br>
and this is a simple but time intense process we all need to learn<br>
that paying better attention at an event will prevent this in the future.</p>
<hr>
<p>Joe Connell - SB Support<br>
Been there , done that OUCH...</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/460251752018-09-04T19:40:11Z2018-09-04T22:13:20Zfix a problem<div><p><br>
see attached</p>
<p><br></p></div>DJ Sensational Sounds (Contact)tag:help.sparkbooth.com,2010-04-06:Comment/460251752018-09-04T19:44:42Z2018-09-04T19:44:42Zfix a problem<div><p>OK. that APPEARS to be a Correct spelling layout (?)<br>
Now attach a layout that has the incorrect spelling of joseph</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/460251752018-09-04T19:49:31Z2018-09-04T19:49:31Zfix a problem<div><p>the sample i sent over to you is the wrong spelling one the correct<br>
spelling is*Joseph *</p></div>DJ Sensational Sounds (Contact)tag:help.sparkbooth.com,2010-04-06:Comment/460251752018-09-04T19:56:36Z2018-09-04T19:56:36Zfix a problem<div><p>OK I see it was spelled <strong>Joesph</strong> and should have been <strong>Joseph</strong></p>
<p>Now go into the Layout Creator that has this layout and<br>
Correct the spelling in the layout and PREVIEW it in<br>
the layout creator (click the eye icon at the top,<br>
save this image and attach it here...</p>
<p>I can then show you what needs to be done</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/460251752018-09-04T20:31:36Z2018-09-04T20:31:37Zfix a problem<div><p>not sure what you mean when i bring up the layout the pictures are no<br>
longer there it is like starting a new session.</p></div>DJ Sensational Sounds (Contact)tag:help.sparkbooth.com,2010-04-06:Comment/460251752018-09-04T20:45:06Z2018-09-04T20:45:06Zfix a problem<div><p>%$#@....</p>
<p>After you have corrected the spelling, PREVIEW the layout and<br>
SAVE that Preview (without photos) and attach it here...</p>
<p>We do not need the photos because you already have them<br>
and we only need to use the bottom of that preview ...<br>
just attach the preview layout and I will explain how it is done.</p>
<p><em>gee,... this could have been completed hours ago</em></p>
<p>...patients Joe, don't get your shorts in a ringer</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/460251752018-09-04T20:56:30Z2018-09-06T15:02:46Zfix a problem<div><p>ok tell me all the steps</p></div>DJ Sensational Sounds (Contact)tag:help.sparkbooth.com,2010-04-06:Comment/460251752018-09-04T21:16:36Z2018-09-04T22:14:32Zfix a problem<div><p>see attached</p></div>DJ Sensational Sounds (Contact)tag:help.sparkbooth.com,2010-04-06:Comment/460251752018-09-04T22:06:20Z2018-09-04T22:06:20Zfix a problem<div><p>OK...<br>
now we are ready<br>
attached is a corrected BOTTOM (Insert.png)<br>
that you need to SAVE to your desktop...<br>
and a video explaining how to use this and fix all the layouts<br>
that have the incorrect spelling... download and watch the video</p>
<p>NOTE if after you try this and still can not figure it out,<br>
we can Skype and I can show you and we can talk.<br>
In Skype ( <a href="http://www.skype.com">www.skype.com</a> ) you need to send a<br>
Contact Request to my email ccuvideo @ gmail . com<br>
(no spaces, they are only here because this support page<br>
hides emails to protect our users)</p>
<p>Let me know if this helps you</p>
<hr>
<p>Joe Connell - SB Support</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/460251752018-09-06T15:10:15Z2018-09-06T15:10:15Zfix a problem<div><p>Did you download and watch the video I created showing how it is done?</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/460251752018-09-06T15:35:35Z2018-09-06T15:35:35Zfix a problem<div><p>Also, what camera are you using? Whatever it is, I have some tips on improving the quality of your photos.</p></div>Rob (ZCZ)tag:help.sparkbooth.com,2010-04-06:Comment/460251752018-09-06T18:25:35Z2018-09-06T18:25:35Zfix a problem<div><p>thank you for your help i was able to fix it with your help</p></div>DJ Sensational Sounds (Contact)