fix a problem

andrew napolitano's Avatar

andrew napolitano

04 Sep, 2018 05:54 PM

Hello I have a issue i hope you can advise me with. did a wedding and spelling on the photo strip was incorrect. I am trying to go back and fix this issue i am not sure the best solution on how to fix ? I also need to keep the pictures that were already taken at the event. Your help with this matter is greatly appericated.
Thank you

  1. Support Staff 1 Posted by John Wu on 04 Sep, 2018 05:58 PM

    John Wu's Avatar

    How was it not correct? Can you include an example?

  2. Support Staff 2 Posted by Joe Connell on 04 Sep, 2018 06:02 PM

    Joe Connell's Avatar

    I understand completely and can help...
    Attach one of the Finished photo strips that was incorrect
    and then IN THE LAYOUT EDITOR where you have the same layout
    CORRECT the layout and Preview it and attaché the preview file here.

    I can explain what to do next...

  3. 3 Posted by DJ Sensational ... on 04 Sep, 2018 06:03 PM

    DJ Sensational Sounds (Contact)'s Avatar

    i spelled the word on the printed photo strip through the program it was
    supposed to be Joseph and i spelled it joesph. The bride told me after
    the wedding was over that it was spelled wrong and ask me to fix it but
    i don't see how i can fix it with still keeping the pictures that were
    taken if there a way in the program to do this?

  4. Support Staff 4 Posted by Joe Connell on 04 Sep, 2018 06:06 PM

    Joe Connell's Avatar

    AGAIN...
    I understand completely and can help... Attach one of the Finished photo strips that was incorrect
    and then IN THE LAYOUT EDITOR where you have the same layout
    CORRECT the layout and Preview it and attaché the preview file here.

    I can explain what to do next...

  5. 5 Posted by DJ Sensational ... on 04 Sep, 2018 06:07 PM

    DJ Sensational Sounds (Contact)'s Avatar

    ok do i need to email you anything? I also need to set up the computer
    its on will be be there for a bit?

  6. Support Staff 6 Posted by Joe Connell on 04 Sep, 2018 06:13 PM

    Joe Connell's Avatar

    You can email it but by doing it here Others can learn
    how to fix this type of User Error that can happen at any event.

    Just attach a Finished (incorrect layout) HERE as an attachment
    and then IN THE LAYOUT EDITOR where you have the same layout
    CORRECT the layout and Preview it and attach the preview file here.

    I will then give you the steps to correct all the other finished layouts
    and this is a simple but time intense process we all need to learn
    that paying better attention at an event will prevent this in the future.


    Joe Connell - SB Support
    Been there , done that OUCH...

  7. 7 Posted by DJ Sensational ... on 04 Sep, 2018 07:40 PM

    DJ Sensational Sounds (Contact)'s Avatar


    see attached


  8. Support Staff 8 Posted by Joe Connell on 04 Sep, 2018 07:44 PM

    Joe Connell's Avatar

    OK. that APPEARS to be a Correct spelling layout (?)
    Now attach a layout that has the incorrect spelling of joseph

  9. 9 Posted by DJ Sensational ... on 04 Sep, 2018 07:49 PM

    DJ Sensational Sounds (Contact)'s Avatar

    the sample i sent over to you is the wrong spelling one the correct
    spelling is*Joseph *

  10. Support Staff 10 Posted by Joe Connell on 04 Sep, 2018 07:56 PM

    Joe Connell's Avatar

    OK I see it was spelled Joesph and should have been Joseph

    Now go into the Layout Creator that has this layout and
    Correct the spelling in the layout and PREVIEW it in
    the layout creator (click the eye icon at the top,
    save this image and attach it here...

    I can then show you what needs to be done

  11. 11 Posted by DJ Sensational ... on 04 Sep, 2018 08:31 PM

    DJ Sensational Sounds (Contact)'s Avatar

    not sure what you mean when i bring up the layout the pictures are no
    longer there it is like starting a new session.

  12. Support Staff 12 Posted by Joe Connell on 04 Sep, 2018 08:45 PM

    Joe Connell's Avatar

    %$#@....

    After you have corrected the spelling, PREVIEW the layout and
    SAVE that Preview (without photos) and attach it here...

    We do not need the photos because you already have them
    and we only need to use the bottom of that preview ...
    just attach the preview layout and I will explain how it is done.

    gee,... this could have been completed hours ago

    ...patients Joe, don't get your shorts in a ringer

  13. 13 Posted by DJ Sensational ... on 04 Sep, 2018 08:56 PM

    DJ Sensational Sounds (Contact)'s Avatar

    ok tell me all the steps

  14. 14 Posted by DJ Sensational ... on 04 Sep, 2018 09:16 PM

    DJ Sensational Sounds (Contact)'s Avatar

    see attached

  15. Support Staff 15 Posted by Joe Connell on 04 Sep, 2018 10:06 PM

    Joe Connell's Avatar

    OK...
    now we are ready
    attached is a corrected BOTTOM (Insert.png)
    that you need to SAVE to your desktop...
    and a video explaining how to use this and fix all the layouts
    that have the incorrect spelling... download and watch the video

    NOTE if after you try this and still can not figure it out,
    we can Skype and I can show you and we can talk.
    In Skype ( www.skype.com ) you need to send a
    Contact Request to my email ccuvideo @ gmail . com
    (no spaces, they are only here because this support page
    hides emails to protect our users)

    Let me know if this helps you


    Joe Connell - SB Support

  16. Support Staff 16 Posted by Joe Connell on 06 Sep, 2018 03:10 PM

    Joe Connell's Avatar

    Did you download and watch the video I created showing how it is done?

  17. Support Staff 17 Posted by Rob (ZCZ) on 06 Sep, 2018 03:35 PM

    Rob (ZCZ)'s Avatar

    Also, what camera are you using? Whatever it is, I have some tips on improving the quality of your photos.

  18. 18 Posted by DJ Sensational ... on 06 Sep, 2018 06:25 PM

    DJ Sensational Sounds (Contact)'s Avatar

    thank you for your help i was able to fix it with your help

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