Can Not Connect My Facebook Account to my Sparkbooth App

Amin 's Avatar

Amin

30 Aug, 2018 09:21 PM

Hello,

I am having issues uploading my images from Sparkbooth to my Facebook folder. Everytime I press the "Test" tab on the "Send To Account" page a window pops up saying "Testing Failed. No publish permissions". Please help me as soon as possible.

  1. Support Staff 1 Posted by John Wu on 30 Aug, 2018 09:46 PM

    John Wu's Avatar

    Sounds like you are using version 4 which uses the version of Facebook's
    service that requires publish permissions. But on Aug 1, 2018. Facebook
    removed that permission for everyone, and is no longer allowing uploads to
    personal accounts.
    You can use version 5 or later, which uses Facebook's newer version of the
    service that will allow uploads to Facebook business pages.

  2. 2 Posted by Amin on 30 Aug, 2018 10:01 PM

    Amin 's Avatar

    Thank you very much for the prompt response!

    I am currently using the version 4. Do I need to purchase a different license key in order to use version 5 or can I use the same one that I am using right now?

  3. Support Staff 3 Posted by John Wu on 30 Aug, 2018 10:07 PM

    John Wu's Avatar

    Licenses purchased after July 1, 2016 will work with Sparkbooth 5. If your
    license was purchased before that date, you can upgrade your license key at
    https://sparkbooth.com/upgrade

  4. John Wu closed this discussion on 09 Oct, 2018 11:21 PM.

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