Software Download

Nish's Avatar

Nish

24 Aug, 2018 01:11 PM

I bought your premium software more than a 6 months ago. Unfortunately, one of my laptop's I was using for the photo booth died on me yesterday and in an emergency I have to buy another laptop today. Am I only allowed to download the software three times.

  1. Support Staff 1 Posted by Joe Connell on 24 Aug, 2018 01:19 PM

    Joe Connell's Avatar

    No... you get (3) Activations when you purchase a Premium or DSLR license to use the software. You can download the software on as many computers as you want but you can only Activate (3) using your license key.

    Read here...
    http://help.sparkbooth.com/kb/activating-and-licensing/re-installin...
    ...and here
    http://help.sparkbooth.com/kb/activating-and-licensing/resetting-ac...

  2. 2 Posted by check_d_blaze on 24 Aug, 2018 04:42 PM

    check_d_blaze's Avatar

    Can i reuse a license key after ive switched to a new laptop? Also how can i find my previous activation key or can you provide it to me? 
    My previous laptop crashed and id like to deactivate the device so one license key isnt completely wasted. 
    Regards,Nishant Taneja

    Sent from my T-Mobile 4G LTE Device
    -------- Original message --------From: Joe Connell <[email blocked]> Date: 8/24/18 9:19 AM (GMT-05:00) To: [email blocked] Subject: Re: Software Download [Sparkbooth Questions #74572]

  3. Support Staff 3 Posted by John Wu on 24 Aug, 2018 04:49 PM

    John Wu's Avatar
  4. Support Staff 4 Posted by Joe Connell on 24 Aug, 2018 05:08 PM

    Joe Connell's Avatar

    RE: Also how can i find my previous activation key or can you provide it to me?

    You can have your license information sent to you
    any time you need it by selecting the Help tab on the web site
    Recover License here
    https://secure.sparkbooth.com/store/lost-license/

  5. 5 Posted by Nishant Taneja on 14 Sep, 2018 05:06 PM

    Nishant Taneja's Avatar

    Hi Joe,
                I bought the software from you guys over an year ago. I got 3 activation keys when I purchased it. I was told that I can download the software numerous times with the same activation key on any laptop or computer. Previously, I downloaded the software with the same activation key on a new laptop (old laptop crashed on me) and I received a message saying. I am only left with one activation key. So far, my luck is not by side... funny when I downloaded the software on new laptop it was running really slow... so I have to buy new laptop now. Lol. Can you please help

    Regards,
    Nishant

    Sent from my iPad

  6. Support Staff 6 Posted by Joe Connell on 14 Sep, 2018 05:12 PM

    Joe Connell's Avatar

    READ HERE:
    http://help.sparkbooth.com/kb/activating-and-licensing/resetting-ac...

    Also, you have an older version of the software, so when you DOWNLOAD the software to a new computer, make sure you SCROLL DOWN on the download page to the Previous versions and download the version your license is for.

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