No Publish Permissions on Facebook account

Alan Marciano's Avatar

Alan Marciano

09 Aug, 2018 08:24 PM

I updated my Sparkbooth and accessory my facebook login to automatically send to a page of my store. "No publishing permission". What do I do ??? Used in a windows 7 64bit.

Please Urgent

  1. Support Staff 1 Posted by John Wu on 09 Aug, 2018 08:29 PM

    John Wu's Avatar

    What version of Sparkbooth are you using? The version number is shown under
    Settings > About and has the format #.#.#

  2. 2 Posted by Alan Fernando M... on 09 Aug, 2018 08:43 PM

    Alan Fernando Marciano's Avatar

    version is
    4.3.111

  3. Support Staff 3 Posted by John Wu on 09 Aug, 2018 09:03 PM

    John Wu's Avatar

    Try running the latest version 5 or 6

  4. 4 Posted by Alan Fernando M... on 09 Aug, 2018 09:18 PM

    Alan Fernando Marciano's Avatar

    But is a latest version. My license is under email [email blocked]

    I realy needs configure a custom facebook app???

  5. Support Staff 5 Posted by John Wu on 09 Aug, 2018 09:24 PM

    John Wu's Avatar

    5.0.159 is currently the latest version. The current beta is 6.0.64.
    Version 4 of the application is no longer being updated.

  6. Support Staff 6 Posted by Joe Connell on 09 Aug, 2018 09:28 PM

    Joe Connell's Avatar

    Facebook made security changes and all the old FB apps
    that were connected with Sparkbooth will no longer work
    and the latest Sparkbooth version(s) 5.0 and 6.0 Beta
    have a new FB fix that will work.

    This is NOT a Sparkbooth issue, it is a FB change
    that Sparkbooth has no control over.
    All software that was uploading to FB had the same
    problem and made corrections in their current versions.
    Older versions of software do not get updated because
    they are older versions and this was NOT an issue when
    those older versions were available.
    If you must use FB, you will need to Upgrade to
    the latest version.... this is the same with
    ALL SOFTWARE FOR PHOTO BOOTH COMPANIES.

    Facebook made changes not the photo booth software.
    Sorry,
    Joe Connell - SB Support Team

  7. Support Staff 7 Posted by John Wu on 09 Aug, 2018 09:36 PM

    John Wu's Avatar

    By the way, that license is registered under someone else's name. How did
    you get a hold of it?

  8. 8 Posted by Alan Fernando M... on 09 Aug, 2018 09:49 PM

    Alan Fernando Marciano's Avatar

    I am a It manger and this email is from my boss. You mean I have to buy
    another license?

  9. Support Staff 9 Posted by John Wu on 09 Aug, 2018 09:51 PM

    John Wu's Avatar

    You can upgrade your license at https://sparkbooth.com/upgrade

  10. 10 Posted by Alan Marciano on 10 Aug, 2018 12:59 PM

    Alan Marciano's Avatar

    I like sparkbooth a lot, the answer came very fast. Thank you very much. This is my photo totem, it's been almost 3 years since it's working. I am very satisfied with your product.

  11. 11 Posted by Alan Marciano on 10 Aug, 2018 01:01 PM

    Alan Marciano's Avatar
  12. Support Staff 12 Posted by Jorge Oliva on 10 Aug, 2018 01:07 PM

    Jorge Oliva's Avatar

    this photo booth is yours.

  13. 13 Posted by Alan Marciano on 10 Aug, 2018 01:13 PM

    Alan Marciano's Avatar

    Yes, i made it.

  14. Support Staff 14 Posted by Jorge Oliva on 10 Aug, 2018 01:20 PM

    Jorge Oliva's Avatar

    You are aware that you can not use your bosses license to run your own photo booth. license are non transferable you need to buy your own license in your own name and email.

  15. 15 Posted by Alan Marciano on 10 Aug, 2018 01:32 PM

    Alan Marciano's Avatar

    I manage 6 stores, I'm a manager of information technology. Do you want me to buy the license on my behalf ??? Why??? When I leave the company, all responsibility for all licenses should be with my employer. I'm contacting you representing his interests. I get paid for it. I am seeing staff concerned about this, but they should learn more about information technology governance.

    Is not my photo booth. I made that, but is not my.

  16. Support Staff 16 Posted by Jorge Oliva on 10 Aug, 2018 01:40 PM

    Jorge Oliva's Avatar

    I ask this photo booth is yours you answered Yes, I made it

  17. Support Staff 17 Posted by Jorge Oliva on 10 Aug, 2018 01:46 PM

    Jorge Oliva's Avatar

    ok so back to your question about facebook. facebook has change there posting rule when you (your boss) bought the software facebook permited posting but now with there new regulations you can not post using spark booth 4 which is the version you have you need to upgrade to spark booth 5 yes there is a cost to upgrade to spark booth 5 see the link above to find out the upgrade cost https://secure.sparkbooth.com/store/upgrades/ if you do not want to upgrade you can still use spark booth but you wont be able to post to facebooth

  18. 18 Posted by Alan Marciano on 10 Aug, 2018 01:48 PM

    Alan Marciano's Avatar

    I understand, I created the topic to ask for help, because I bought a license for more than 2 years (I better explain myself better, I did not, I bought it for my boss), Yes I understood your point. When we say we were the moon, you must have been confused, because we were not the moon, the astronauts were ... Actually today we have to explain everything correctly. The world is very boring.

    I'm just waiting for my superior to get his credit card and buy him a license. But it's not for me guys. It's for the store that I work for.

  19. Support Staff 19 Posted by Jorge Oliva on 10 Aug, 2018 02:00 PM

    Jorge Oliva's Avatar

    ok explanation well taken so if you want to use Facebook you need to upgrade the license.

  20. 20 Posted by Alan Marciano on 11 Aug, 2018 02:10 PM

    Alan Marciano's Avatar

    License upgraded, I am happy again. thanks everyone.

  21. John Wu closed this discussion on 11 Aug, 2018 11:11 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

20 Oct, 2018 12:39 PM
20 Oct, 2018 11:31 AM
20 Oct, 2018 04:10 AM
20 Oct, 2018 12:17 AM
19 Oct, 2018 03:22 PM