tag:help.sparkbooth.com,2010-04-06:/discussions/questions/74092-printing-issuesSparkbooth: Discussion 2018-10-18T22:20:20Ztag:help.sparkbooth.com,2010-04-06:Comment/458718392018-08-09T19:47:36Z2018-08-09T19:47:37ZPrinting Issues!<div><p>Hello,</p>
<p>I just purchased your software and I have a Canon printer that it is no speaking to correctly when it comes to the layout.<br>
Can someone please call me to help?</p>
<p>Thanks in advance,</p>
<p>Jessica<br>
916-532-1950</p></div>Jessica Dungertag:help.sparkbooth.com,2010-04-06:Comment/458718392018-08-09T19:58:17Z2018-08-09T19:58:17ZPrinting Issues!<div><p>What is the printer model? And can you include a scan of the print out?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/458718392018-08-09T20:07:20Z2018-08-09T20:07:21ZPrinting Issues!<div><p>Selphy CP1300 by Canon</p></div>Jessica Dungertag:help.sparkbooth.com,2010-04-06:Comment/458718392018-08-09T20:17:06Z2018-08-09T20:17:06ZPrinting Issues!<div><p>Take a look at<br>
<a href="http://help.sparkbooth.com/kb/printing/setup-printing-on-windows">http://help.sparkbooth.com/kb/printing/setup-printing-on-windows</a></p>
<p>You need to set your printer to print to borderless 4 x 6 paper size.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/458718392018-08-09T20:30:51Z2018-08-09T20:30:51ZPrinting Issues!<div><p>I am wanting two photo booth style strips printed on each sheet.</p></div>Jessica Dungertag:help.sparkbooth.com,2010-04-06:Comment/458718392018-08-09T20:31:44Z2018-08-09T20:31:45ZPrinting Issues!<div><p>it is on Borderless and always has been! I am working on a MacBook Air.</p></div>Jessica Dungertag:help.sparkbooth.com,2010-04-06:Comment/458718392018-08-09T20:40:47Z2018-08-09T20:40:47ZPrinting Issues!<div><p>I can help you...</p>
<p>In the Layout Editor where you created that layout<br>
hold down the <strong>Ctrl</strong> key and click the Export icon (top center)<br>
save it to your desktop and then ZIP the folder and attach it here.</p>
<p>I will then be able to review what you have and advise what to do.</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/458718392018-08-09T22:20:29Z2018-08-09T22:20:30ZPrinting Issues!<div><p>Joe is there any way you can call me instead of emailing back and forth?!</p>
<p>Jessica Dunger<br>
916-532-1950</p>
<p>Sent from my iPhone</p></div>Jessica Dungertag:help.sparkbooth.com,2010-04-06:Comment/458718392018-08-09T22:25:47Z2018-08-09T22:25:47ZPrinting Issues!<div><p>We do not have phone support<br>
But I do use Skype where we can talk and I can share my screen<br>
and answer all your questions..</p>
<p>Use my Skype email ccuvideo @ gmail . com<br>
(no spaces - email is always hidden in this forum)</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/458718392018-08-10T19:31:21Z2018-08-10T19:31:22ZPrinting Issues!<div><p>Joe can I Skype you in an hour or two to fix my layout issue?!</p>
<p>Jessica Dunger<br>
916-532-1950</p>
<p>Sent from my iPhone</p></div>Jessica Dungertag:help.sparkbooth.com,2010-04-06:Comment/458718392018-08-10T19:40:57Z2018-08-10T19:40:57ZPrinting Issues!<div><p>YES... here to help</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/458718392018-08-10T21:12:52Z2018-08-10T21:12:52ZPrinting Issues!<div><p>tic tic tic.... do you still need my help?</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/458718392018-08-10T23:38:42Z2018-08-10T23:38:43ZPrinting Issues!<div><p>Joe,</p>
<p>I am so sorry I am planning a huge party for tomorrow and I lost track of time! I feel like a chicken with my head cut off! This is my last issue I need to fix before the event. can you talk now or tomorrow morning?</p>
<p>Jessica Dunger<br>
916-532-1950</p></div>Jessica Dungertag:help.sparkbooth.com,2010-04-06:Comment/458718392018-08-11T00:40:02Z2018-08-11T00:40:02ZPrinting Issues!<div><p>Now will work...<br>
did you set up your Skype to call me yet?<br>
My Skype email is ccuvideo @ gmail . com<br>
(no spaces, used here because email is hidden)</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/458718392018-08-11T01:46:24Z2018-08-11T01:46:25ZPrinting Issues!<div><p>Joe just saw this! I am away from my computer can we skype in the morning? I am California just FYI for timing! Let me know?!</p>
<p>Thanks</p>
<p>Jessica Dunger<br>
916-532-1950</p>
<p>Sent from my iPhone</p></div>Jessica Dungertag:help.sparkbooth.com,2010-04-06:Comment/458718392018-08-11T01:47:56Z2018-08-11T01:47:56ZPrinting Issues!<div><p>just as long as it is not before 7am PT (10am ET)</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/458718392018-08-11T03:59:20Z2018-08-11T03:59:20ZPrinting Issues!<div><p>Ok 9am my time 12pm your time?</p>
<p>Jessica Dunger<br>
916-532-1950</p>
<p>Sent from my iPhone</p></div>Jessica Dungertag:help.sparkbooth.com,2010-04-06:Comment/458718392018-08-11T04:01:34Z2018-08-11T04:01:34ZPrinting Issues!<div><p>Great, I can go out for breakfast...<br>
should be back by noon my time</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/458718392018-08-11T04:02:27Z2018-08-11T04:02:28ZPrinting Issues!<div><p>Perfect thank you so much!</p>
<p>Jessica Dunger<br>
916-532-1950</p>
<p>Sent from my iPhone</p></div>Jessica Dunger