Printing Issues!

Jessica Dunger's Avatar

Jessica Dunger

09 Aug, 2018 07:47 PM

Hello,

I just purchased your software and I have a Canon printer that it is no speaking to correctly when it comes to the layout.
Can someone please call me to help?

Thanks in advance,

Jessica
916-532-1950

  1. Support Staff 1 Posted by John Wu on 09 Aug, 2018 07:58 PM

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    What is the printer model? And can you include a scan of the print out?

  2. 2 Posted by Jessica Dunger on 09 Aug, 2018 08:07 PM

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    Selphy CP1300 by Canon

  3. Support Staff 3 Posted by John Wu on 09 Aug, 2018 08:17 PM

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    Take a look at
    http://help.sparkbooth.com/kb/printing/setup-printing-on-windows

    You need to set your printer to print to borderless 4 x 6 paper size.

  4. 4 Posted by Jessica Dunger on 09 Aug, 2018 08:30 PM

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    I am wanting two photo booth style strips printed on each sheet.

  5. 5 Posted by Jessica Dunger on 09 Aug, 2018 08:31 PM

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    it is on Borderless and always has been! I am working on a MacBook Air.

  6. Support Staff 6 Posted by Joe Connell on 09 Aug, 2018 08:40 PM

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    I can help you...

    In the Layout Editor where you created that layout
    hold down the Ctrl key and click the Export icon (top center)
    save it to your desktop and then ZIP the folder and attach it here.

    I will then be able to review what you have and advise what to do.

  7. 7 Posted by Jessica Dunger on 09 Aug, 2018 10:20 PM

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    Joe is there any way you can call me instead of emailing back and forth?!

    Jessica Dunger
    916-532-1950

    Sent from my iPhone

  8. Support Staff 8 Posted by Joe Connell on 09 Aug, 2018 10:25 PM

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    We do not have phone support
    But I do use Skype where we can talk and I can share my screen
    and answer all your questions..

    Use my Skype email ccuvideo @ gmail . com
    (no spaces - email is always hidden in this forum)

  9. 9 Posted by Jessica Dunger on 10 Aug, 2018 07:31 PM

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    Joe can I Skype you in an hour or two to fix my layout issue?!

    Jessica Dunger
    916-532-1950

    Sent from my iPhone

  10. Support Staff 10 Posted by Joe Connell on 10 Aug, 2018 07:40 PM

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    YES... here to help

  11. Support Staff 11 Posted by Joe Connell on 10 Aug, 2018 09:12 PM

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    tic tic tic.... do you still need my help?

  12. 12 Posted by Jessica Dunger on 10 Aug, 2018 11:38 PM

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    Joe,

    I am so sorry I am planning a huge party for tomorrow and I lost track of time! I feel like a chicken with my head cut off! This is my last issue I need to fix before the event. can you talk now or tomorrow morning?

    Jessica Dunger
    916-532-1950

  13. Support Staff 13 Posted by Joe Connell on 11 Aug, 2018 12:40 AM

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    Now will work...
    did you set up your Skype to call me yet?
    My Skype email is ccuvideo @ gmail . com
    (no spaces, used here because email is hidden)

  14. 14 Posted by Jessica Dunger on 11 Aug, 2018 01:46 AM

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    Joe just saw this! I am away from my computer can we skype in the morning? I am California just FYI for timing! Let me know?!

    Thanks

    Jessica Dunger
    916-532-1950

    Sent from my iPhone

  15. Support Staff 15 Posted by Joe Connell on 11 Aug, 2018 01:47 AM

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    just as long as it is not before 7am PT (10am ET)

  16. 16 Posted by Jessica Dunger on 11 Aug, 2018 03:59 AM

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    Ok 9am my time 12pm your time?

    Jessica Dunger
    916-532-1950

    Sent from my iPhone

  17. Support Staff 17 Posted by Joe Connell on 11 Aug, 2018 04:01 AM

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    Great, I can go out for breakfast...
    should be back by noon my time

  18. 18 Posted by Jessica Dunger on 11 Aug, 2018 04:02 AM

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    Perfect thank you so much!

    Jessica Dunger
    916-532-1950

    Sent from my iPhone

  19. John Wu closed this discussion on 09 Oct, 2018 11:20 PM.

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