Layout problems

Tonje's Avatar


09 Aug, 2018 08:47 AM

I'm trying to create a custom layout with a logo on top of the pictures. I have added the logo on all of the pictures, and everything is looking good until I save the layout. Then the logo turns into white "boxes" or gets blown up. The logo is a png file, so it's transparent. Anyone who knows what I'm doing wrong?

- Tonje

  1. Support Staff 1 Posted by Rob (ZCZ) on 09 Aug, 2018 11:57 AM

    Rob (ZCZ)'s Avatar

    Hi Tonje,

    Can you export your layout from Layout Creator into JSON format (Ctrl-click the Export button at the top toolbar) then zip it and attach it here? that would be the easiest way for us to diagnose the issue.

  2. Rob (ZCZ) closed this discussion on 09 Aug, 2018 11:57 AM.

  3. Rob (ZCZ) re-opened this discussion on 09 Aug, 2018 11:58 AM

  4. Support Staff 2 Posted by Rob (ZCZ) on 09 Aug, 2018 11:58 AM

    Rob (ZCZ)'s Avatar

    Whoops, didn't mean to close the convo. Re-opened.

  5. Support Staff 3 Posted by Joe Connell on 09 Aug, 2018 01:10 PM

    Joe Connell's Avatar

    I suspect you have added a OVERLAY that is covering up the area where your Logo is going... you say a white box, which maybe part of the overlay.

    NOTE think of a layout as a sandwich, you start with a white piece of bread (the background), then add your meats (the photo boxes) and garnish with... TEXT, Graphics etc and place the TOP piece of bread (THE OVERLAY) that covers everything... unless the overlay has transparent cutouts to be seen thru.

    The overlay is the TOP and will cover up everything.

    Bring in your overlay as an IMAGE file and then you can add text or graphics on top.

  6. Support Staff 4 Posted by Joe Connell on 09 Aug, 2018 01:19 PM

    Joe Connell's Avatar
  7. John Wu closed this discussion on 09 Oct, 2018 11:20 PM.

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