Layout printing without pictures.

Karma Malton 's Avatar

Karma Malton

05 Aug, 2018 02:06 PM

I have uploaded a layout, with 3 photo slots. After taking the three photos Sparkbooth previews each picture, then it is supposed to show the layout with the pictures on the screen. But the layout appears with the 3 blank photo slots. And when it prints it just prints the layout.

  1. Support Staff 1 Posted by Joe Connell on 05 Aug, 2018 02:12 PM

    Joe Connell's Avatar

    Save the layout (Export in the layout creator) and save to your desktop-where you can find it easy) then ZIP the saved SBL file and attach it here. I can then take a look and see what might be the issue.

  2. 2 Posted by Karma Malton on 05 Aug, 2018 02:51 PM

    Karma Malton's Avatar


    On Sun, Aug 5, 2018, 10:12 AM Joe Connell <[email blocked]> wrote:





    // Please reply above this line
    ==================================================

    From: Joe Connell (Support staff)

    Save the layout (Export in the layout creator) and save to your desktop-where you can find it easy) then ZIP the saved SBL file and attach it here. I can then take a look and see what might be the issue.

    On Sun, Aug 05 at 07:06 AM PDT, Karma Malton wrote:

    I have uploaded a layout, with 3 photo slots. After taking the three photos Sparkbooth previews each picture, then it is supposed to show the layout with the pictures on the screen. But the layout appears with the 3 blank photo slots. And when it prints it just prints the layout.




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  3. Support Staff 3 Posted by Joe Connell on 05 Aug, 2018 04:01 PM

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    The layout you created has no TRANSPARENT window for your photo boxes and when you place an image with windows for the photos, they need to be transparent.

    I have fixed it and attached in the Zip file

  4. Support Staff 4 Posted by Joe Connell on 05 Aug, 2018 04:04 PM

    Joe Connell's Avatar

    oops... I used the Jason type file save and it will work the same as the sbl file... just Import that file from the zip folder and you will be set to go.

  5. 5 Posted by Karma Malton on 05 Aug, 2018 04:19 PM

    Karma Malton's Avatar

    Thank you

  6. John Wu closed this discussion on 09 Oct, 2018 11:20 PM.

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