When i open sparkbooth 4.0 it stays on the loading screen

jm.mendoza's Avatar

jm.mendoza

30 Jul, 2018 10:05 PM

Hi i have a trouble, When i open sparkbooth 4.0 it stays on the loading screen, already uninstall and install the program and the error continues.

  1. Support Staff 1 Posted by John Wu on 30 Jul, 2018 10:09 PM

    John Wu's Avatar

    Can you send the sparkbooth.txt file in your Documents folder?

  2. 2 Posted by jm.mendoza on 30 Jul, 2018 10:14 PM

    jm.mendoza's Avatar

    shure

  3. 3 Posted by jm.mendoza on 30 Jul, 2018 10:34 PM

    jm.mendoza's Avatar

    yes

  4. Support Staff 4 Posted by John Wu on 31 Jul, 2018 02:07 AM

    John Wu's Avatar

    Your settings are corrupted, so the only thing you can do is to reset the
    settings back to default. Here are instructions
    http://help.sparkbooth.com/kb/how-to/reset-settings-to-default

  5. John Wu closed this discussion on 25 Sep, 2018 06:02 PM.

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