Can't activate my old license

Kirk's Avatar


27 Jul, 2018 09:49 AM

Hi John,

I am attempting to re-install the below software and key and for some reason it will not accept the key. I've followed the link to the version I should download and obtained version 4 on mac, still no go. Please let me know how I can activate my license. I need it for my kids birthday which is tomorrow so hopefully you can assist today. It was purchased under this email address.

Kind Regards,

  1. Support Staff 1 Posted by John Wu on 27 Jul, 2018 02:05 PM

    John Wu's Avatar

    You have a Sparkbooth 3 license key which will only activate Sparkbooth 3,
    which you can download at

    Your license key will not activate the current version 5 unless you upgrade
    the license key. If you want to upgrade, go to

  2. Support Staff 2 Posted by Joe Connell on 27 Jul, 2018 02:10 PM

    Joe Connell's Avatar

    Thanks John... I tried to assist here
    but without the first 8-9 characters of Kirk's license
    there was no way I could advise which version he needed.

    You are the only one with full access to license key information
    in order to keep all our users information private and secure.

    Thank you,
    Joe Connell - SB Support

  3. John Wu closed this discussion on 25 Sep, 2018 06:02 PM.

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