tag:help.sparkbooth.com,2010-04-06:/discussions/questions/73539-credit-card-not-pay-palSparkbooth: Discussion 2018-10-18T22:20:19Ztag:help.sparkbooth.com,2010-04-06:Comment/457514712018-07-23T01:34:57Z2018-07-23T01:34:58ZCredit Card, not Pay Pal<div><p>Hello!</p>
<p>I have tried twice to pay for a personal subscription/purchase of Sparkbooth and the payment screens continue to run me in circles from the credit card option back to the Pay Pal option after I have entered all the credit card information and clicked on the "Pay" button. I still have not received an email with an authentication code and now feel like there must be a glitch, so I am unwilling to continue to input my credit card information. Can someone please help me by email or phone? Thanks!</p>
<p>Heidi Bratton<br>
<a href="mailto:heidi.bratton@gmail.com">heidi.bratton@gmail.com</a><br>
774-392-3488</p></div>Heidi Brattontag:help.sparkbooth.com,2010-04-06:Comment/457514712018-07-23T01:56:49Z2018-07-23T01:56:49ZCredit Card, not Pay Pal<div><p>Do you have a transaction id? PayPal would have sent a receipt email with<br>
the id.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/457514712018-07-23T01:58:43Z2018-07-23T01:58:44ZCredit Card, not Pay Pal<div><p>​No. Would a transaction ID have been emailed?​</p></div>Heidi Brattontag:help.sparkbooth.com,2010-04-06:Comment/457514712018-07-23T02:15:37Z2018-07-23T02:15:37ZCredit Card, not Pay Pal<div><p>Maybe I misunderstood. What email code were you referring to?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/457514712018-07-23T02:18:28Z2018-07-23T02:18:28ZCredit Card, not Pay Pal<div><p>I checked PayPal and do not see any completed payments under your email<br>
address. So I sent you an invoice for a Personal license, you can try<br>
paying.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/457514712018-07-23T02:54:37Z2018-07-23T02:54:37ZCredit Card, not Pay Pal<div><p>Thanks, John. I will look for that and try paying in the morning. - Heidi</p></div>Heidi Brattontag:help.sparkbooth.com,2010-04-06:Comment/457514712018-07-23T14:11:36Z2018-07-23T14:11:36ZCredit Card, not Pay Pal<div><p>Hi Heidi just a reminder if your purchasing the personal license this license can not be use for business if this occurs your installation (license) will be deactivated as a violation of the purchase agreement without a refund if your intention is for business we suggest you purchase a premium license that have tons more feature than the personal version.</p></div>Jorge Olivatag:help.sparkbooth.com,2010-04-06:Comment/457514712018-07-23T14:16:00Z2018-07-23T14:16:00ZCredit Card, not Pay Pal<div><p>Hi Jorge,</p>
<p>I am purchasing this for one time, personal use at our daughter's wedding,<br>
so no worries. I am not going commercial with it.</p>
<p>Thanks,</p>
<p>Heidi</p></div>Heidi Brattontag:help.sparkbooth.com,2010-04-06:Comment/457514712018-07-23T14:20:01Z2018-07-23T14:20:01ZCredit Card, not Pay Pal<div><p>OK thanks that was just a friendly reminder we get lots of people who don't read the purchasing agreement and use the personal license for commercial use and from all of us at spark booth congratulation on your daughters wedding.</p></div>Jorge Olivatag:help.sparkbooth.com,2010-04-06:Comment/457514712018-07-23T14:30:55Z2018-07-23T14:30:57ZCredit Card, not Pay Pal<div><p>Jorge,</p>
<p>No problem. I understand the need to proactively protect your business<br>
assets.</p>
<p>I still need some help, however. Attached is a snap of the payment page I<br>
receive each time I try to pay either directly from the Sparkbooth website<br>
and even after using the link that John send me yesterday. It appears as<br>
if the Sparkbooth payment system will not allow me to pay with my credit<br>
card because it "sees" an old PayPal account my husband set up. We do not<br>
have the information to use that old account. and I would like to pay with<br>
the credit card instead.</p>
<p>Thanks for your help,</p>
<p>Heidi</p></div>Heidi Brattontag:help.sparkbooth.com,2010-04-06:Comment/457514712018-07-23T14:40:58Z2018-07-23T14:40:58ZCredit Card, not Pay Pal<div><p>Sorry, have you tried contacting PayPal for that? There is nothing I can do<br>
on my end to change the way PayPal works.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/457514712018-07-23T14:50:36Z2018-07-23T14:50:36ZCredit Card, not Pay Pal<div><p>SUGGESTION: you can create a NEW PayPal account...<br>
use your credit card and that should work.</p>
<hr>
<p>Joe Connell- SB Support</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/457514712018-07-23T15:17:08Z2018-07-23T15:17:08ZCredit Card, not Pay Pal<div><p>Hi John,</p>
<p>I was able to reactive PayPal and successfully pay for Sparkbooth.</p>
<p>Thank you,</p>
<p>Heidi</p></div>Heidi Bratton