Upload to a Facebook Page

Leonardo's Avatar

Leonardo

21 Jul, 2018 05:43 PM

Hi Spark team

The new update won't allow us to post straight to our facebook page. Please advise urgently what we need to do.

Thank you

  1. Support Staff 1 Posted by John Wu on 21 Jul, 2018 06:00 PM

    John Wu's Avatar

    Looks like Facebook changed the page permission name. Try updating to
    5.0.158 and see if that fixes it for you.

  2. Support Staff 2 Posted by Joe Connell on 21 Jul, 2018 06:16 PM

    Joe Connell's Avatar

    NEED LINK to 5.0.158 ... On Skype now...

  3. Support Staff 3 Posted by John Wu on 21 Jul, 2018 06:23 PM

    John Wu's Avatar

    I was just checking the Facebook uploader, and it looks like something has
    changed on their end. Looks like 5.0.158 won't fix the issue.

  4. 4 Posted by Kaptured on 21 Jul, 2018 06:29 PM

    Kaptured's Avatar

    So, ill just have to not upload this evening and please will you keep me
    posted on what might work? I will download the new update anyways as I am
    running Version 4.3

    Thanks

    Kind Regards

    Leonardo Sforza
    082 493 4582

  5. Support Staff 5 Posted by John Wu on 21 Jul, 2018 06:44 PM

    John Wu's Avatar

    It does not matter which version of Sparkbooth you are running, something
    on Facebook's end is preventing the photo upload. It has nothing to do with
    the Sparkbooth update.

  6. Support Staff 6 Posted by John Wu on 23 Jul, 2018 12:46 AM

    John Wu's Avatar

    Figure out what is happening with the Facebook uploads. They dropped a
    permission in the Sparkbooth application that is blocking page uploads. I
    am waiting to hear back from Facebook for them to restore the permission.

    In the meanwhile, there is a work around that you can use to upload to
    Facebook pages. You can create a your own custom Facebook app. Here are
    instructions on how to do that
    http://help.sparkbooth.com/kb/uploading-emailing-and-social-media/custom-facebook-app-2

  7. 7 Posted by Kaptured on 23 Jul, 2018 05:01 PM

    Kaptured's Avatar

    Hi John

    I have downloaded the Version 5 link that you sent to me, however it is
    asking me for a License Key - It seems that we only have a License for
    Version 4. Does this mean that I would need to re-purchase for Version 5?

    I hope not. Please see below for my Info

    tem: Sparkbooth 4 Premium
    Item Price: $135.00
    Purchase date: Monday, April 4 2016

    Account Name: [email blocked]
    License Key: sp4-ecf50621-8111-49fa-a174-4176042bb3af
    Transaction Total: $135.00 via paypal
    Currency: USD
    Activations: 2 out of 3 activations remaining

    I see that it says Activation's 2 out of 3, however we have only loaded the
    Software onto 1 PC, Please advise.

    Thanks

    Kind Regards

    Leonardo Sforza
    082 493 4582

  8. Support Staff 8 Posted by John Wu on 23 Jul, 2018 05:15 PM

    John Wu's Avatar

    As I mentioned before it does not matter which version you use, Facebook
    uploads are currently broken on Facebook's end for Sparkbooth. So it does
    not matter if you use Sparkbooth 5. The workaround is to use a custom
    Facebook app.

    If you do want to upgrade to Sparbooth 5, you can upgrade at
    https://sparkbooth.com/upgrade

  9. 9 Posted by Kaptured on 23 Jul, 2018 07:49 PM

    Kaptured's Avatar

    Hi John

    Yes, thanks, I also got your message about that loop hole that I could use
    in the mean time which I will try.

    Even though the Facebook issue won't work on Version 5, I'd prefer to
    upgrade so that I have the latest software any ways.

    Looking for to your response in the near future about your dealings with
    Facebook

    Regards
    Leonardo

  10. Support Staff 10 Posted by John Wu on 26 Jul, 2018 08:22 PM

    John Wu's Avatar

    Facebook restored the permissions, page uploads should be working now. You
    may have to restart Sparkbooth.

  11. 11 Posted by Kaptured on 04 Aug, 2018 01:11 PM

    Kaptured's Avatar

    Hi John

    Are you possibly there?

    I need some help, My Sparkbook is saying "Testing Facebook, Testing Failed,
    No Publish Permissions"when uploading to a facebook page

    How do I fix this?

    I am still using version 4.3.111

    Leonardo
    Kind Regards

    Leonardo Sforza
    082 493 4582

  12. Support Staff 12 Posted by John Wu on 04 Aug, 2018 02:14 PM

    John Wu's Avatar

    1. Make sure you have updated to the latest version, 5.0.159 or 6.0.64.
    2. Try deleting the Sparkbooth app from your Facebook account and then
    re-sign into your Facebook account from Sparkbooth

  13. John Wu closed this discussion on 09 Oct, 2018 11:20 PM.

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