Serial Number being use by fired employee

Marcos Caplan's Avatar

Marcos Caplan

17 Jul, 2018 07:34 PM

I own a company in Brazil that use photobooths, I use to have a employee that one
of his responsabilities was to set serial number to our booths in order to work.
I had to fire him and since he had our serial numbers I keep recieving messagens of ativation
like yesterday 07/15/2018.
I bought 9 serial numbers. Can those numbers be canceled and send me another
9 new numbers ?

Hope to hear soon from you.
 
Regards,
 
Marcos Caplan

  1. Support Staff 1 Posted by John Wu on 17 Jul, 2018 07:51 PM

    John Wu's Avatar

    I can change the all 9 license keys, but that will deactivate any installs
    you have and you will need to reactivate them using the new license keys.
    Do you want me to do that now?

  2. Support Staff 2 Posted by John Wu on 17 Jul, 2018 08:01 PM

    John Wu's Avatar

    Are you selling the photo booths?

  3. 3 Posted by Ready for seria... on 23 Jul, 2018 07:01 PM

    Ready for serial numbers changes's Avatar

    Hello, If possible can you go ahead and change all serial numbers today ?

    Thanks

    Marcos

  4. Support Staff 4 Posted by John Wu on 23 Jul, 2018 07:23 PM

    John Wu's Avatar

    Ok. By the way, are you selling the photo booths?

  5. 5 Posted by Marcos Caplan on 24 Jul, 2018 12:59 PM

    Marcos Caplan's Avatar

    Hi John,
     
    I don’t sell Photobooths, its all for our own use.
     
    Marcos

  6. Support Staff 6 Posted by John Wu on 24 Jul, 2018 02:55 PM

    John Wu's Avatar

    All your license keys have been changed. I sent you a recover license email
    with all the changed license keys. You will now need to reactivate any
    installs you want to keep using the changed license keys.

  7. John Wu closed this discussion on 25 Sep, 2018 06:02 PM.

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