puchase problems

franck's Avatar

franck

14 Jul, 2018 01:52 PM

hello,

I tried to purchase your software but it doesn't seems to work,

could you please help.

thanks

franck

  1. Support Staff 1 Posted by John Wu on 14 Jul, 2018 01:55 PM

    John Wu's Avatar

    What error are you seeing?

  2. 2 Posted by Franck Vasseu on 14 Jul, 2018 02:09 PM

    Franck Vasseu's Avatar

    PayPal is putting a button return to the merchant, I also tried to check
    out as a guest, no success same problem.

  3. Support Staff 3 Posted by John Wu on 14 Jul, 2018 02:13 PM

    John Wu's Avatar

    Strange. There might be an issue with PayPal. So I sent you an invoice, can
    you try paying that? If that works, I can manually send you the license.

  4. Support Staff 4 Posted by John Wu on 14 Jul, 2018 02:16 PM

    John Wu's Avatar

    Click on the last invoice, I made an error on the earlier one.

  5. 5 Posted by Franck on 14 Jul, 2018 03:49 PM

    Franck's Avatar

    Ok that worked, Thanks

    Kind regards

    Franck

  6. Support Staff 6 Posted by John Wu on 14 Jul, 2018 03:56 PM

    John Wu's Avatar

    Great! I just sent your license. Please let me know if you got it.

  7. 7 Posted by Franck on 14 Jul, 2018 08:48 PM

    Franck's Avatar
    Is it suppose to arrive in my mail box?

    Le 14 juil. 2018 16:56, John Wu <[email blocked]> a écrit :

    // Please reply above this line
    ==================================================

    From: John Wu (Support staff)

    Great! I just sent your license. Please let me know if you got it.

    On Sat, Jul 14 at 08:49 AM PDT, Franck wrote:

    Ok that worked, Thanks

    Kind regards

    Franck

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  8. Support Staff 8 Posted by John Wu on 14 Jul, 2018 08:59 PM

    John Wu's Avatar

    Yes. I sent it 5 hours ago. Check your junk mail folder or do a search for
    emails from [email blocked]

  9. John Wu closed this discussion on 25 Sep, 2018 06:01 PM.

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