Greenscreen printing background at wrong size

Sandy's Avatar

Sandy

12 Jul, 2018 11:06 AM

Hello,

I have the most updated version of Sparkbooth 5 running on my computer with Windows 10. I'm using the webcam as my camera. I set up a greenscreen photobooth with a background sized to 1800x1200. When I try it onscreen everything lines up and it looks great. But when it's sent to my printer (a Canon Selphy) the person prints properly, but the background is much too large and only a portion shows. What's happening?

  1. Support Staff 1 Posted by Jorge Oliva on 12 Jul, 2018 11:17 AM

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    When you view your photo on the save folder before printing do they look ok

  2. 2 Posted by Sandy Roberts on 12 Jul, 2018 11:28 AM

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    No they have the same larger than expected background.

    Thank you,

    Sandy Roberts
    ---------------------------------------------------------
    *Kaleidoscope Enrichment, LLC*
    www.EnrichScience.com
    [email blocked] <[email blocked]>, 908-362-1214
    P.O. Box 562, Blairstown, NJ 07825

  3. Support Staff 3 Posted by Rob (ZCZ) on 12 Jul, 2018 11:55 AM

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    Can you upload one of the backgrounds here so we can test.

  4. Support Staff 4 Posted by Jorge Oliva on 12 Jul, 2018 01:35 PM

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    yes do what Rob ask so we can look at it, sometimes if you got a Google image and it says 1800X1200 there not you need to double check the size for accuracy

  5. 5 Posted by Sandy Roberts on 13 Jul, 2018 10:22 AM

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    This is the graphic I'm using. I sized to 1200x1800, 300 dpi.

    Sandy

    Thank you,

    Sandy Roberts
    ---------------------------------------------------------
    *Kaleidoscope Enrichment, LLC*
    www.EnrichScience.com
    [email blocked] <[email blocked]>, 908-362-1214
    P.O. Box 562, Blairstown, NJ 07825

  6. Support Staff 6 Posted by Rob (ZCZ) on 13 Jul, 2018 11:56 AM

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    Do you have your camera turned 90 degrees for doing portrait photos?

  7. Support Staff 7 Posted by Jorge Oliva on 13 Jul, 2018 12:40 PM

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    yep saw that coming like rob says what's happening here your doing a portrait background trying to fit into a wide box those the cutting result your getting see picture to get to this setting F1 layout and to change camera orientation F 3 camera settings

  8. 8 Posted by Sandy Roberts on 13 Jul, 2018 03:28 PM

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    Not using a separate camera. Using the webcam on the computer and set the
    layout to portrait. Had not trouble with other shots, just greenscreen.
    Also, when the photo prints, you can see that the orientation is still the
    same, but the background is much larger. Notice the stars in the picture I
    have attached and the star in the original background.

    Sandy

    Thank you,

    Sandy Roberts
    ---------------------------------------------------------
    *Kaleidoscope Enrichment, LLC*
    www.EnrichScience.com
    [email blocked] <[email blocked]>, 908-362-1214
    P.O. Box 562, Blairstown, NJ 07825

  9. Support Staff 9 Posted by Rob (ZCZ) on 13 Jul, 2018 05:08 PM

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    I believe this is a matter of programming. When using portrait mode, you CAN use the webcam at horizontal orientation but you are limited by the vertical resolution of the camera and you are getting the middle "slice' of what the optical sensor can see (the camera's sensor is horizontally biased) turning your camera corrects this.
    When you use greenscreen, the programming expects to have the fully rendered area to apply the image to and it's only getting half of that, so it's doing what it can to still apply the image.
    If I was at home I would test it out but I'm pretty sure I'm right.

  10. Support Staff 10 Posted by Jorge Oliva on 14 Jul, 2018 12:27 AM

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    ok wait cause I am confuse now are you using a laptop with a built in webcam or are you using an external webcam and if so what's the name of the webcam.

  11. Support Staff 11 Posted by John Wu on 14 Jul, 2018 12:35 AM

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    Can I remote into your computer to take a look? Here are the instructions
    on how to setup the remote session http://sparkbooth.com/remotesupport

  12. Support Staff 12 Posted by John Wu on 14 Jul, 2018 12:43 AM

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    I just tried your green screen image it worked fine. See attached.

    If I can remote into your computer, I can take a look at your settings to
    correct this.

  13. 13 Posted by Sandy Roberts on 15 Jul, 2018 12:03 PM

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    I am using the built-in webcam on the computer.

    Thank you,

    Sandy Roberts
    ---------------------------------------------------------
    *Kaleidoscope Enrichment, LLC*
    www.EnrichScience.com
    [email blocked] <[email blocked]>, 908-362-1214
    P.O. Box 562, Blairstown, NJ 07825

  14. 14 Posted by Sandy Roberts on 15 Jul, 2018 12:05 PM

    Sandy Roberts's Avatar

    Hmmm. At least it's good to know we can make it work. Were you using a
    built-in webcam?

    Unfortunately, I'm not sure I can let you remote into my computer as I work
    with children and have their confidential information and images on the
    computer. I have to check on liability on that.

    Sandy

    Thank you,

    Sandy Roberts
    ---------------------------------------------------------
    *Kaleidoscope Enrichment, LLC*
    www.EnrichScience.com
    [email blocked] <[email blocked]>, 908-362-1214
    P.O. Box 562, Blairstown, NJ 07825

  15. Support Staff 15 Posted by Jorge Oliva on 15 Jul, 2018 01:02 PM

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    Hi Sandy we tested your layout and it does work to make this work you need to rotate your camera 90 decrees on a laptop top its impossible but you can get an external webcam like a logitec in our intensive testing on green screen and webcal the only one we found that works with green screen is the Logitec C922 and the Logitec Brio all the rest does not response good to Green Screen see image below

  16. Support Staff 16 Posted by John Wu on 15 Jul, 2018 03:45 PM

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    In that example, I did not rotate the camera - it should still work without
    rotating the camera.

  17. Support Staff 17 Posted by Jorge Oliva on 15 Jul, 2018 03:52 PM

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    opps yes my mistake but because your using a portrait green screen image you need to create a layout in portrait. if your using a landscape image then you need to set your layout to wide or square.

  18. Support Staff 18 Posted by John Wu on 15 Jul, 2018 03:59 PM

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    The picture will just be a lot resolution of you do not rotate the camera

  19. 19 Posted by Sandy Roberts on 15 Jul, 2018 04:05 PM

    Sandy Roberts's Avatar

    OK. So I'm using the software set up to do fun pics for kids at a free
    Maker Camp at the library, so I'll have to see about an additional $80 for
    a webcam. That may not happen. I did make the layout with Portrait mode,
    but without being able to rotate the camera (as it' my laptop webcam) it
    may not work anyway, from what I am reading. If so, such is life. I will
    have to plan a different project.

    I have the kids making 5x7 comic books of characters they've created and
    then wanted to put their own portrait onto the cover, while also teaching
    them how a green screen works.

    Sandy

    Thank you,

    Sandy Roberts
    ---------------------------------------------------------
    *Kaleidoscope Enrichment, LLC*
    www.EnrichScience.com
    [email blocked] <[email blocked]>, 908-362-1214
    P.O. Box 562, Blairstown, NJ 07825

  20. Support Staff 20 Posted by John Wu on 15 Jul, 2018 04:19 PM

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    It should still work with the built in webcam. I guessing it is just some
    setting, which is why I asked about remoting in so I can take a look.

    Maybe we can start by exporting and sending me the layout you are using. Go
    to the layout editor and press the export button in the toolbar. And also
    send a screenshot of your camera settings (press ctrl-3 to display)

  21. Support Staff 21 Posted by Joe Connell on 15 Jul, 2018 04:27 PM

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    Sandy,

    I am sure I can help you get this done

    I use Skype to help our Sparkbooth users around the world
    where we can talk and I can share my screen showing you
    how easy it is to do.

    Skype is 100% free to use computer to computer and
    you can get it here www.skype.com
    then in the Skype contacts send a request to my Skype email
    [email blocked] and we can connect...

    We can get this done just as you wanted it and
    the kids will have a great time.


    Joe Connell - SB Support

  22. 22 Posted by Sandy Roberts on 18 Jul, 2018 03:04 PM

    Sandy Roberts's Avatar

    I have a Hue stop motion animation camera with me today, maybe I'll just
    try using that, because I can rotate it

    Sandy

    Thank you,

    Sandy Roberts
    ---------------------------------------------------------
    *Kaleidoscope Enrichment, LLC*
    www.EnrichScience.com
    [email blocked] <[email blocked]>, 908-362-1214
    P.O. Box 562, Blairstown, NJ 07825

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