26 Jun, 2018 10:28 PM

hello the laptop that i had one license activated had to be replaced, how does this work. can you transfer that activation for me?

  1. Support Staff 1 Posted by John Wu on 26 Jun, 2018 10:40 PM

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    You can deactivate the install. See

    Then use the same license key to activate the new install. See

    Also note that you do not lose activations, since you can just reset them
    when you use them up. See

  2. John Wu closed this discussion on 03 Jul, 2018 03:10 PM.

  3. LOIDA ARELLANO re-opened this discussion on 19 Apr, 2019 07:22 PM

  4. 2 Posted by LOIDA ARELLANO on 19 Apr, 2019 07:22 PM


    Hello, could you please reset all activations? 2 of the laptops that i had crashed, but i want all 3 reset. I will buy new laptop and i will install. I can not access 2 other licenses. Laptops do not even turn on. Could you please help? 

  5. Support Staff 3 Posted by Joe Connell on 19 Apr, 2019 07:26 PM

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  6. 4 Posted by LOIDA on 19 Apr, 2019 07:38 PM

    LOIDA's Avatar

    so i don;t need access to other laptops right? the battery does not work. laptop is too old.

  7. Support Staff 5 Posted by Joe Connell on 19 Apr, 2019 07:42 PM

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    NO just install in a computer and when you do
    a message will ask if you want to RESET your Activations
    and you click YES... this will release all (3) of your Activations
    and you can install in to 3 different computers.

    The old computers will be deactivated and unable to use the software.

  8. John Wu closed this discussion on 11 Jun, 2019 03:17 PM.

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